‘Everything that we do is supported by a responsible approach to business governance’
The way we conduct ourselves in the business of doing business speaks the truth about who we are and what we do.
We’re also keenly aware that strong business governance doesn’t happen by chance.
That’s why we’ve developed formal systems, procedures and policies to help us keep the highest standards of professional conduct wherever we do business – at a regulatory or ethical compliance level, in our relationships with peers, suppliers and partners and in our behaviour in the workplace.
We’ve worked hard to build a positive ‘no blame’ compliance culture to help us meet our many highly specialised technical and fiduciary obligations. We have robust internal and external audit policies; take privacy seriously and have an open customer complaint and feedback with a commitment to speedy and effective remedies.
And we’ve placed risk management where it belongs: firmly in the centre of our business. We recognise and actively manage the spectrum of risk through strong financial management and actuarial practices and by basing our business assumptions on the most accurate and current information available.