Industry Funds

Committed to partnership

Our Group Life division is a recognised industry leader and offers valuable insights, knowledge and expertise to our business partners and their members.  We work with our partners to create member focussed solutions that enhance our partner’s and their member’s insurance experience.

Experienced professional team

Our experienced and professional team is sourced from the insurance, superannuation and investments industries. Through collaboration with our business partners, we have designed and managed some of Australia’s leading group life insurance propositions.

We understand positive member experience is not only about functionality.  It is about the knowledge and experience of the team managing the product.  Working with TAL means your fund has access to:

• A dedicated account team who is solely focussed on the needs of your fund and its members
• Knowledgeable and experienced designers
• TAL's culture of doing the job properly
• TAL's commitment to train your administrators
• TAL's ability to execute
  

Our flexible approach to partnering means we tailor our insurance processes to complement and enhance our partner’s existing processes and objectives.

TAL works with clients to look at ways we can improve processes, which has led to the introduction of a number of non-traditional operational models. We refer to these non-traditional models as outsourced and insourced.

We realise each fund is unique and we work together in developing process improvements that provide a better member experience and cost savings.

Claims the TAL way

TAL believes in managing all claims fairly, professionally and in a timely manner.  We appreciate that making a claim during a time of ill health or bereavement can be stressful, so it’s important to us that all cases are handled expertly, sensitively and as quickly as possible.

Our Claims Team

We have a team of over 40 highly skilled and experienced claims professionals dedicated to providing you with a personalised and empathetic service.

Once we receive your claim form, we assign a dedicated Case Manager to your claim to make sure you always deal with someone familiar to you and your circumstances.

Making a Claim

Once TAL is notified of your claim, we will advise you of the information we need to assess your claim.  The type of information you need to provide will vary depending on the claim you are making.  Your Case Manager will confirm specific requirements with you.

Assessment of your claim commences on receipt of all the required information.

If you are unclear about any of the information requirements, please contact our Claims Team on 1800 101 019.