Master Trusts

Working in a partnership is TAL's primary focus in developing the optimal insurance proposition for our Master Trust clients. We look to support each client’s philosophy and approach to business through:

• tailored product design and operational models that suit our clients’ approach
• market leading technology designed to efficiently manage all insurance administration functions which provides reporting on both underwriting and claims
• dedicated account management within a high touch and structured engagement plan incorporating regular meetings with key people and formal reporting back to the Trustee
• complete transparency and accountability to ensure the highest level of service is maintained.

Making it easier to do business with Market Leading Technology

We recognise that cutting edge solutions combined with experienced and dedicated staff are key factors in providing a high quality service to our clients and members.

Our market leading technology makes it even easier for you and your clients to do business with TAL. 

Online Service - UWPlus

Insurance Online – straight through processing (STP)
Your clients’ members can now apply for insurance using our innovative online  underwriting application which provides an immediate assessment outcome. 

Tele-Interview Service
Alternatively, our clients can complete their application over the phone with a member of our underwriting team.  We aim to offer immediate outcomes and an acceptance rate where cover is offered in over 90% of cases.

Underwriting Tracking – provide updates on applications
Our clients can track their applications from receipt to completion with on-demand underwriting reports to track performance and case statistics.

TAL believes in managing all claims fairly, professionally and in a timely manner.  We appreciate that making a claim during a time of ill health or bereavement can be stressful, so it’s important to us that all cases are handled expertly, sensitively and as quickly as possible.

Our Claims Team

We have a team of over 40 highly skilled and experienced claims professionals dedicated to providing you with a personalised and empathetic service.

Once we receive your claim form, we assign a dedicated Case Manager to your claim to make sure you always deal with someone familiar to you and your circumstances.

Making a Claim

Once TAL is notified of your claim, we will advise you of the information we need to assess your claim.  The type of information you need to provide will vary depending on the claim you are making.  Your Case Manager will confirm specific requirements with you.

Assessment of your claim commences on receipt of all the required information.

If you are unclear about any of the information requirements, please contact our Claims Team on 1800 101 019.