We know that making a claim during an unfortunate event can be difficult. TAL's claims team is highly skilled in managing claims and have the expertise to provide you with that support not only at the commencement of your claim, but throughout the journey.
How to make a claim
- Call us on 1300 209 088 and let us know you want to make a claim. If the claim is a life claim and you aren’t up to the phonecall, your Adviser or Solicitor can call us on your behalf.
- Within 24 hours, we will send you the relevant claims form and a letter explaining what additional information you will need to provide. A copy will also be sent to your Adviser.
- The forms will need to be completed, signed and sent back to us with any other requested documents.
- Once we have received the claim form, we will assign a Case Manager who will check they have all the information required to assess your claim. If they do not have everything they require, the case manager will contact you for more detail.
- The Case Manager will then assess your claim.
If your claim is accepted, the Case Manager will arrange for a benefit payment within 48 hours of the claim being accepted.*±
If we are unable to pay a benefit to you, we will explain why and you will also be provided with the opportunity to present extra information to support your claim. If you don’t agree with our decision, we will also provide you with the details of our internal and external dispute resolution service.
Note: The timings above are indicative only.
* For superannuation policies, authorisation by the fund trustees may delay payment beyond 48 hours.
± For Income Protection policies, the payment will be made if it is due and a payment plan will be established.