Language services

Translation Services

For our non-English speaking customers, the Australian Government offers a free Translation and Interpretive Service (TIS).

This can be accessed by calling TIS on 13 14 50. TIS will organise a translator for the language you require, then they will call us. TAL will cover any costs associated with the service.

Pre-booked phone interpreters can also be arranged in advance of an appointment. Please speak to your TAL Customer Service Representative or Claims Case Manager.

National Relay Service

We use the National Relay Service (NRS) to ensure we are accessible to our customers who have a hearing or speech impairment.

To access a TAL telephone number:

• TTY (Text Telephone) users—phone 13 36 77 then provide the TAL phone number you wish to contact.

• Speak and Listen (speech-to-speech relay) users—phone 1300 555 727 then provide the phone number you wish to contact.

• Internet relay users—visit the National Relay Service website and provide the phone number you wish to contact.

For more information to help you with communication barriers, here are some helpful links:

Translating and Interpreting Service (TIS National) is an interpreting service provided by the Department of Home Affairs for people who do not speak English and for agencies and businesses that need to communicate with their non-English-speaking clients.

Multilink provides community services to diverse communities focusing on migrants, and culturally and linguistically diverse communities.

Services Australia is an Australian Government page offering information in your language about life in Australia.

NDIS provides options for people who need help with English or who have hearing or speech loss.