TAL SpotChecker Frequently Asked Questions

Answers to your Frequently Asked Questions.

TAL brings you Firstcheck

What is Firstcheck?

Doctors can now identify a skin cancer from a photo of the skin. Firstcheck is a personal skin check tool. Firstcheck’s web and mobile app work with dyplens® (a lens that you attach to your smartphone) so you can take photos of spots and send them directly to an Australian skin cancer doctor.

What should I be checking for?

The Skin Cancer College of Australasia recommends that once a month you “SCAN” your skin looking for spots or moles that are:

  • SORE - a spot which is sore (scaly, itchy, bleeding or tender) and doesn’t heal within 6 weeks,
  • CHANGING - in appearance (size, shape, colour or texture),
  • ABNORMAL - looks different, feels different, or stands out when compared to other spots and moles (e.g. the ‘Ugly Duckling’ – see below), and
  • NEW - spots that have appeared recently.

Ugly ducklings: Most moles and spots on your body are the same or are similar-looking to each other. Compare your spots with other spots on your body. If any mole or spot stands out or looks noticeably different from that of surrounding spots, it is the “Ugly Duckling”, and should be checked.

 

How can I access the doctors via the Firstcheck app?

Simply visit the Firstcheck website at firstcheck.me and click 'Get Started Now'.

The Firstcheck web app guides you step-by-step to take up to five photos of the same spot from different distances and using the Firstcheck dyplens®. 

Your chosen skin cancer doctor will then reply back to you via the web app. That’s one consultation. 

Checking another spot involves taking another set of photos and a separate consultation.

How much does it cost?

TAL is working with Firstcheck to offer free Firstcheck Spot Check Packages. Your package includes one free  in-app consultation and dyplens®. After your first free in-app consultation any subsequent spot checks will be charged at the standard Firstcheck rate.

Free Packages are limited to a maximum of 1500. The offer closes on 31 March 2021 unless all Firstcheck Spot Check Packages are redeemed earlier.

How do I get my free Firstcheck Spot Check Package?

Click here and claim your free Firstcheck Spot Check Package. Your dyplens® will be sent to you and a credit will be loaded to your Firstcheck account for one free in-app spot check.

Once you receive your dyplens®, visit firstcheck.me and click 'Start check now' to submit your first spot.

Spot Check packages are limited to one per person.

Do I need to be a TAL customer?

No, TAL is committed to helping more Australians detect and prevent skin cancer, so this offer is open to everyone, not just TAL customers.

Is it a doctor on the other end?

Firstcheck reviews are conducted by registered local doctors with skin cancer expertise. These are doctors that you could otherwise make an appointment to see in-clinic.

What about full body skin checks?

A full body skin check by your GP, skin cancer clinic or dermatologist can also help detect early signs of skin cancer, complementing your regular self-checks. 

It’s important to talk to your GP about your skin type and ask for advice on early detection. They can advise you on how frequently you should consider getting a full body skin check by a doctor to complement your regular self-checks.

Why use the Firstcheck dyplens®?

Your smartphone photos are a great source of information about your skin – and many clinicians rely on smartphones for clinical photography.

Skin specialists also use specialised magnifying tools (dermatoscopes) and are trained in interpreting highly-magnified skin images to help distinguish harmless spots from skin cancer.

The Firstcheck dyplens® (a smartphone lens attachment and registered medical device) is a specialised skin magnifier enabling highly-magnified and detailed skin photography through a smartphone. Once you attach it over your smartphone camera it will capture highly-magnified images for the doctors to review.

How will I get my results?

You will receive a notification by email that your results are available to view in your secure Firstcheck web app within the ‘Cases’ section. Simply log in and review your results.

Will Firstcheck store my results, or pass my details on to other providers?

As results are part of health records, all clinical notes are maintained and securely stored for each person and shared with the consulting doctor.  This is in line with professional requirements when getting a skin check at your regular GP or skin cancer clinic. In no circumstances will the health records be shared or made available to TAL. However, for the purposes of analysing the success of the TAL SpotChecker 2020 Campaign at the end of the campaign, a report confirming the number of confirmed redemption rates and anonymised skin check results may be provided for research purposes, to TAL.  Firstcheck’s full privacy policy is available here.

Will this affect my current policy, or any future policies or claims I make with TAL?

No, participating in TAL SpotChecker or Firstcheck will not adversely affect your current policies or future claims on current policies with TAL. 

If you are looking at taking out a new policy with TAL however, you will need to disclose any pre-existing conditions at the time of application, including any diagnosis that may arise out of a spot check or skin check undertaken as part of our SpotChecker campaign. You'll be informed of the impact of these conditions on your policy during the process.

Health Direct

How much does it cost?

Contacting a GP through Health Direct is free.

Consultation fees will need to be discussed with the GP directly and any consultation fees payable must be arranged and paid directly to the GP.

Will this affect my current policy, or any future policies or claims I make with TAL?

No, booking an appointment through Health Direct will not adversely affect your current policies or future claims on current policies with TAL.

If you are looking at taking out a new policy with TAL however, you will need to disclose any pre-existing conditions at the time of application, including any diagnosis that may arise out of a spot check or skin check undertaken as part of our SpotChecker campaign. You'll be informed of the impact of these conditions on your policy during the process.

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