Grief Support

We're here to help look after what matters most.

We understand that a Life Insurance claim is made during an incredibly emotional and difficult time. You’ve trusted us to take care of you and your loved ones during this time, and we want to do just that. 

We have a dedicated Grief Support service available to immediate family members of a loved one who has become terminally ill or passed away. We have partnered with a specialist external provider LifeWorks, to help our customers and their families with the understanding, care and resources that may be needed to help navigate this time.

Customers can access our Grief Support service: 

  • if Life Insurance was purchased directly with TAL or through a  Financial Adviser,
  • if you are the Life Insured or are an immediate family member* of the Life Insured,
  • up to 12 months from date of claim or diagnosis, and
  • book up to three sessions through our dedicated TAL provider.**

Money only goes so far, that’s why we’re here to help you look after what matters most. Because when you choose TAL, you choose an Insurer who cares. We’re in this one together.

Life with grief and loss

Life with grief and loss

Tools and techniques to help you manage when you lose a loved one.

Supporting you in times of grief

Supporting you in times of grief

We have a dedicated Grief Support Service available to immediate family members of a loved one who has become terminally ill or passed away.

How to access TAL's Grief Support service

We want to make this as easy as possible for you, so all the details you need to know are below: 

  • LifeWorks, the external specialist provider, is open 24 hours a day, 7 days a week.
  • You’ll need to have a TAL policy reference number available to provide to the call Coordinator.
  • To help LifeWorks link you with the most appropriate service, there will be some standard questions asked of everyone who rings. None of the information you give will be shared with TAL, this is a completely confidential service.
  • Registration takes between 3-5 minutes, so have your diary with you so you can find the best time to book an appointment.
  • With your permission, LifeWorks will send you an SMS to remind you of your appointment 48 hours prior.
  • If you are unsure about anything, please ask the LifeWorks Coordinator to clarify. They will actively listen to you, facilitate the process and point you in the right direction for getting the support you need.

Speak to us

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* IMMEDIATE FAMILY MEMBER INCLUDES SPOUSE, PARTNER, DE‑FACTO, CHILDREN, PARENTS AND SIBLINGS.

** EACH IMMEDIATE FAMILY MEMBER IS ENTITLED TO USE UP TO THREE COMPLIMENTARY ONE-HOUR SESSIONS WITH A LIFEWORKS GRIEF SUPPORT HEALTH PROFESSIONAL.