Our commitment to you

Partnering with customers to protect what matters most.

As a leading Life Insurance specialist for over 140 years, we've learnt that the most important part of life isn't the things we own, but the experiences we share with the people we love. That's why we work together with you to help you look after what matters most. 

There’s more to life insurance

At TAL we know that the cover we provide can make a real difference to people during the most difficult times of their lives. With over 60% of our claims paid for living benefits last year, there’s more to life insurance than just death cover.

But it’s not just about what we do. It’s about how we do it.

We partner with our customers to help them and their family keep living the life they planned, should the unplanned happen. It’s our partnership approach that sets us apart. It’s central to our brand promise. It’s ingrained in who we are and how we behave. 

And this is what our new ad is about. 

Everyone in our ad has a scar. A scar they wear with pride. Visible evidence that they have had an injury or an illness that they overcame. 

And our ad shows how we're there to support you during your most difficult time. Whatever the situation, whatever surprises life throws at you, we'll be there for you. 

 

Focusing on Rehabilitation

Given that work has proved to be an effective part of recovering from illness and injury, there is now a greater focus in the TAL claims process on rehabilitation and return to work initiatives to help people get back on their feet.

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Get back to your best health May 15, 2018

How our cover gets you back to living life

Every Australian’s life is unique. For some people, a broken arm means a week off work, then a cast everyone in the office signs. For other people, a broken arm means they can never do their usual occupation again.

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Protect your lifestyle May 06, 2016

One less thing to worry about

Making a real difference to your life at a difficult time, is the most important thing we do. That's why we aim to make it as easy as possible for you to help you get back to living this Australian life.
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A dedicated claims manager who will work with you from start to finish
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Career coaching when you're ready to go back to work
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Grief counselling for you and your loved ones 
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