Supporting the victims and volunteers of the recent floods

Life Insurance -

Those impacted by the recent floods in New South Wales and Queensland are in our minds and hearts, and TAL is here to help where we can. TAL’s Claims team is ready to provide additional support, flexibility and streamlined processing for customers making claims who have been impacted by the floods. TAL is also offering premium waivers for customers impacted by the floods to help financially during his difficult time.

Claims processing

TAL’s Claims team is ready to provide additional support and flexibility for customers making claims who have been impacted by the floods. Where personal records or paperwork has been possibly destroyed or delayed, we will work flexibly with customers to determine alternatives for providing claims documentation, and to streamline claims handling to ensure they are provided with the additional support they need during what is already a difficult time.

Premium waivers

To ensure our TAL and Asteron Life customers and their families who are directly impacted by the floods can maintain the life insurance cover they need, and to provide some financial relief during this difficult time, we’re offering a premium waiver for up to two months. This is available to all existing TAL customers holding policies directly with TAL or through a financial adviser and who qualify for the Australian Government Disaster Recovery Payment (NSW) or the Disaster Funding Arrangements (Qld). This is in addition to the Financial Hardship Policy support we already offer customers.

We also recognise the efforts and personal sacrifice of those who are assisting with the emergency and recovery efforts in a voluntary capacity. Therefore, we are also offering a premium waiver for up to two months to those who are part of the volunteer SES and other emergency services organisations taking unpaid leave from their regular employment and who hold policies directly with TAL or through a financial adviser.

To access premium waiver support, customers can call our Customer Service team on 1300 209 088 or send an email to: customerservice@tal.com.au. Alternatively, customers with a financial adviser can contact their adviser.

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