Wellbeing Support

Supporting you through life's biggest challenges.

When we think of grief, we think of bereavement. But with COVID-19 taking away the lifestyle, the freedoms and the choices we’ve always cherished, more Australians than ever are feeling a deep sense of loss.

That's why we've set up a new Wellbeing Support service provided by an external specialist provider, Assure Programs, for any TAL customer and their immediate family who might need support with their emotional and mental health as a result of the current crisis. Our Wellbeing Support service is available 24 hours, 7 days a week. Each person can access three one-hour confidential sessions completely free. Terms and conditions apply*.

Using positive psychology, this service will take a holistic approach to assisting overall wellbeing, goal setting and achievement to help through this time, including: 

Help to improve your mental health during challenging times
Provide you with the tools and strategies to manage your wellbeing
Support you if you're finding it difficult to cope right now

How to access TAL's Wellbeing Support service

Who can access TAL's Wellbeing Support service?

Existing customers can access Wellbeing Support:

  • if your existing policy was purchased directly with TAL, through a comparison site or through a Financial Adviser,

  • if you are the policy holder or are an immediate family member (includes spouse, partner, de-facto, children, parents and siblings) of the policy holder,

  • and book up to three complimentary and confidential one hour sessions for each customer and immediate family member through our dedicated TAL provider, Assure Programs

How do I make an appointment?

We have partnered with a specialist external provider Assure Programs, to help our customers and their families during this time. They are open 24 hours a day, 7 days a week and can be contacted by calling 1300 820 733.

To help Assure Programs link you with the most appropriate service, you’ll need to mention that you’re calling to access the Wellbeing Support service. 

What information do I need to provide?

You’ll need to confirm whether you purchased your policy directly with TAL, or through a Financial Adviser.

There will also be some standard questions asked of everyone who rings. None of the information you give will be shared with TAL, this is a completely confidential service.

*Wellbeing Support is available to the first 250 people who take up the service before 5pm (AEST) 27 November 2020. Subject to change.