Only you have access to the unique link, and you’ll sign in using a one-time code sent by SMS to the mobile number you provided to your adviser. Your responses are collected through a secure process and are used to assess your application. The way we collect, use and disclose your personal and sensitive information is outlined in our Privacy Policy.

If you haven’t received the one-time password after clicking on the link in your email, confirm the mobile number with your adviser. If the code hasn’t arrived, your adviser can contact TAL for help.

Yes. You may receive up to two reminder emails if you have not completed your application. If you have an adviser, they will also get reminders.

You can change your answers up until you submit your application. After submission, your answers can’t be edited, and we will assess your application based on the information you provided. If changes are required, please contact your adviser immediately.

Yes—if you need help while completing the questions, contact your adviser.

Yes. Your adviser will also receive reminder emails while the application is in progress. Once you complete your application, your adviser will also receive notification confirming that you have completed your application.

You’ll receive an acknowledgement email from TAL. Your adviser will also be notified that your application has been submitted, along with the outcome.

If your application is accepted, you’ll receive a copy of your Policy Declaration and Application Summary, which includes the answers you provided in the Health & Lifestyle Questionnaire.

If any further information is required to progress your application, a TAL representative may contact you to discuss your Health & Lifestyle Questionnaire and the next steps.

Try closing and reopening your browser, switching to a different browser, or using another device. If the issue continues, please contact your adviser.

If you have any questions or need help completing the form, please contact your adviser.

If you have started, your adviser can complete the online questionnaire with you using the same link you received via email.