COVID-19 Customer Statement - update:

There has been some recent media reporting of the insurance cover provided by TAL to customers, as it relates to COVID-19.

These are unprecedented times and TAL intends to play its role in supporting Australians during this challenging period. 

We understand the role that TAL has in supporting Australians and providing confidence to our customers and the community at this important time.

For clarity, TAL confirms that:

  • no general exclusions exist in our policies for COVID-19 for any existing or new customers;

  • all existing customers, including doctors, nurses and medical professionals on the front line, are fully covered for COVID-19; and

  • contrary to recent reporting, no customers with the potential to be impacted by COVID-19 are at risk of having any payout associated with their policy reduced or cut off.

TAL recently made a change to its underwriting guidelines for new customers joining TAL after 18 March 2020.  These guidelines relate to customers who are purchasing a new policy. In these circumstances, we individually assess new customers who have recently travelled abroad, or are showing symptoms of COVID-19, or are in high risk groups, and may offer these customers modified terms. This applies only to new customers joining TAL after 18 March 2020. 

If you took out your policy prior to 18 March 2020, then as an existing customer of TAL you can be assured that you are fully covered for COVID-19 in line with your policy terms and conditions.

If you took out your policy with TAL after 18 March 2020, then any modified terms that apply to your policy would have been communicated to you at the time you took out your policy. If you are uncertain then please check your policy documentation or contact our call centre, or your financial adviser.

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TAL Life Insurance

How you access life insurance is up to you

All Australians should be able to access life insurance. But everyone is different.

That's why you can get TAL life insurance directly from us or through a financial adviser. You can also access cover through your super fund or employer, which means for millions of Australians, TAL could well be their insurance partner.

Each option has different advantages, so you can make the choice that's best for you.

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