Our Contribution

Investing to support Australia’s next generation of needs and customers

Every day at TAL, we work to help Australians live a life filled with choices, options and freedoms, no matter what happens. This Purpose is at the heart of our business and it's why we come to work each day.

TAL's Our Contribution 2025/26 report outlines the work we are doing to support our customers, partners, our people and the communities we serve.

Covering the period 1 April 2025 – 31 March 2026 (TAL’s financial year), TAL’s Our Contribution 2025/26 report highlights how we are investing in our claims experience, digital capability, our products, services, partnerships and people to respond to the needs of modern Australia.

Key highlights from TAL’s Our Contribution 2025/26 report

• Together with our partners, we protect 5 million customers and their families.
• We paid $4.7 billion in claims to 57,011 customers and their families.
• 75% of the number of claims paid were for living benefits supporting customers living with or recovering from an illness or injury.
• Our super fund partners, alliance partners and the advisers we work with rated us as “Excellent/Top Tier”, with a combined reputation score of 92/100.
• We received the Belonging Award in the Australian Financial Review Boss 2026 Best Places to Work, recognising TAL for its culture of inclusion, empathy and connection.
• We also celebrated 10 years of the TAL Community Foundation, contributing 23,600 hours of volunteering and over $9 million to communities.

Responding to the needs of modern Australia

Improving the claims experience for customers and the teams who support them

We’re focused on providing simpler, faster ways for customers to make and manage claims by phone, online, through our partner funds or their adviser. For our people, we’re using digital solutions, including AI, to give time back and help them be more present for customers.

Mental health: an era-defining priority

Mental ill health remained TAL’s leading cause of claim for the fifth consecutive year. We are focused on evolving the support we provide through our products, services, partnerships and people including in the areas of prevention, claims support and recovery.

Helping Australians enjoy a confident retirement

With millions of Australians set to retire in the next decade, we’re working with super fund partners to help more people enjoy a confident retirement. TAL provides group longevity insurance that helps our partners deliver retirees a stable, sustainable income for life, protecting against the risk people outlive their savings.

Reaching younger Australians

New propositions, including backd by TAL and cover designed for access via mortgage brokers, recognise changing working patterns and the life stages when people are most likely to need cover. Our ‘Life Takes Guts – protecting it should be easy’ brand platform aims to help make life insurance easier to understand, more relevant and accessible.

Building a future-ready organisation where people thrive

We’re investing in development and building future-ready skills, and a culture where people feel valued and supported to grow.

See how our people are strengthening inclusion and wellbeing across TAL.