Grief support

We understand that a Life Insurance claim is made during an incredibly emotional and difficult time. You’ve trusted us to take care of you and your loved ones during this time, and we want to do just that. 

We have a dedicated Grief Support service available to:

• immediate family members of a loved one who has become terminally ill or passed away, and/or
• customers who may have recently been diagnosed with a terminal illness.

We have partnered with a specialist external provider Assure Programs, to help our customers and their families with the understanding, care and resources that may be needed to help navigate this time.

Customers can access our Grief Support service: 

• if Life Insurance was purchased directly with TAL, through a  Financial Adviser or provided through a participating TAL superannuation fund partner,
• if you are the Life Insured or are an immediate family member* of the Life Insured,
• up to 12 months from date of claim or diagnosis, and
• book up to three sessions through our dedicated TAL provider.**

Money only goes so far, that’s why we’re here to help you look after what matters most. Because when you choose TAL, you choose an insurer who cares. We’re in this one together.

How to access TAL's Grief Support service

We want to make this as easy as possible for you, so all the details you need to know are below: 

• Assure Programs, the external specialist provider, is open 24 hours a day, 7 days a week and can be contacted by calling 1300 820 733 (within Australia only).
• You’ll need to confirm whether you purchased your policy directly with TAL, through a Financial Adviser or provided through a participating TAL superannuation fund partner.
• To help Assure Programs link you with the most appropriate service, there will be some standard questions asked of everyone who rings. None of the information you give will be shared with TAL, this is a completely confidential service.
• Registration takes between 3-5 minutes, so have your diary with you so you can find the best time to book an appointment.
• With your permission, Assure Programs will send you an SMS to remind you of your appointment at least 24 hours prior.
• If you are unsure about anything, please ask the Assure Programs Client Support Team to clarify. They will actively listen to you, facilitate the process and point you in the right direction for getting the support you need.

For more information, please contact us to speak with your Claims Consultant.

* IMMEDIATE FAMILY MEMBER INCLUDES SPOUSE, PARTNER, DE‑FACTO, CHILDREN, PARENTS AND SIBLINGS.

** TAL HAS ENGAGED WITH ASSURE PROGRAMS TO PROVIDE UP TO THREE COMPLIMENTARY AND CONFIDENTIAL ONE HOUR SESSIONS TO EACH IMMEDIATE FAMILY MEMBER, WITH A GRIEF SUPPORT HEATH PROFESSIONAL. THIS SERVICE CAN ONLY BE ACCESSED WITHIN AUSTRALIA.