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Support for our customers
TAL is offering access to free and confidential counselling to our customers and their families impacted by the tragic events at Bondi Beach who need support. Find out more
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Customers in need of extra help and support

Everyday at TAL, we work to help Australians keep living the life they love - no matter what happens.

Additional support for customers

Support for customers following the devastating incident on Bondi Beach on Sunday 14 December

TAL is offering access to free and confidential counselling to our customers and their families impacted by the tragic events at Bondi Beach who need support.

This service is available for anyone impacted by the Bondi Beach events and dealing with uncertainty, stress or anxiety.

The Wellbeing Support Service is provided through Assure Programs and includes access to two free, one-hour confidential discussions with a psychologist.

To book a phone session, call Assure on 1300 820 733 (Australia). Please note that this service is only available to those calling within Australia and for those outside Australia, we are able to provide further online support.

The Assure service is available 24/7 and all impacted customers can access it immediately.

At TAL, we’re committed to supporting our customers who have individual needs, who may need extra care, or may be experiencing vulnerability. We recognise that everyone’s situation and needs are different and that some circumstances may mean you need extra support and care such as:

  • mental or physical health conditions

  • disability

  • age

  • injury

  • domestic and family violence

  • financial hardship/distress

  • language and/or literacy barriers

  • living in remote locations.

We are also committed to supporting and understanding the needs of our Aboriginal and Torres Strait Islander communities and customers, and customers from other cultural backgrounds.

How we can help

We understand that in difficult circumstances, things can be a lot more complex. We’re determined to help our customers, especially during tough times. If you tell us or we identify that you need extra support due to vulnerability, difficult circumstances or unique needs, we will work with you to find a suitable, sensitive and compassionate option, while protecting your right to privacy. We will treat you, your family, carer or support person with empathy, compassion and respect.

Here are some links where you can find out how we can support you. Alternatively, please contact us to discuss what options might be available to you.

When can I ask for help?

Our staff are trained and equipped to support customers in need of extra help and support. We’ll always do our best to prioritise customers who need additional assistance.

Asking for help isn’t easy. However, we encourage you or your representative to advise us of any extra care you may need.

Mental health and grief

If you’re concerned your mental health is impacting you, we can support you to help you navigate financially protecting your life and loved ones.

LEARN MORE

Financial hardship

Feeling financial pressure or worried about premium payments? We can work with you to help find a solution so you can keep your protection in place.

LEARN MORE

Domestic and family violence

Abuse can come in many forms and can affect anyone. We’re committed to supporting customers who may be impacted by domestic and family violence.

LEARN MORE

Separation and divorce

There are many things to think about when going through a separation. We answer some questions to help you understand what to consider with your life insurance policies.

LEARN MORE

Language services

We can help if English is your second language, or if you have a hearing or speech disability, so you can understand and access life insurance with confidence.

LEARN MORE

Scams and fraud

Have you fallen victim to a scam or fraud? Learn how to spot a scammer, protect your identity from being stolen, and what to do if you have or think you have been scammed.

LEARN MORE

People living with HIV

Your HIV status alone is unlikely to preclude you from taking out life insurance. At TAL, we want to support you on your life insurance journey and make the process as easy as possible.

LEARN MORE

Power of Attorney

Thinking of appointing a Power of Attorney (POA)? We can help you understand the process, who is eligible, and when this could be beneficial for you.

LEARN MORE

Gender identity

Applying for life insurance may seem daunting if your gender doesn’t fit traditional labels. We will help you feel supported and cared for to get the cover you need.

LEARN MORE

Documentation and medical assessment support

If you live in a remote location or are struggling with the documentation requirements associated with your life insurance, we can help.

LEARN MORE

2026 © TAL Services Limited a Dai-ichi Life Group Company.

"TAL is Australia's leading life insurer" based on Inforce premiums for risk only life insurance policies, NMG Consulting (2023).

Any financial product advice is general in nature only and does not take into account any person’s objectives, financial situation or needs. Before acting on it, the appropriateness of the advice for any person should be considered, having regard to those factors. Persons deciding whether to acquire or continue to hold life insurance issued by TAL should consider the relevant Product Disclosure Statement (PDS). The Target Market Determination (TMD) for the product (where applicable) is also available. Life insurance issued by TAL Life Limited ABN 70 050 109 450 AFSL 237848.