Contact us
Our Life Insurance Specialists are here to answer any of your questions.
We are currently experiencing higher than usual call volumes. Please consider whether your enquiry is urgent at this time. We appreciate your patience and apologise for the inconvenience.
New customer enquiries
To speak to an Insurance Specialist about purchasing a new TAL Policy
131 825
Mon - Thurs, 8.00am – 6.00pm (AEST)
GPO Box 5380, Sydney NSW 2001
Existing customer enquiries
To speak to our Customer Service team about your existing TAL Policy or to make a claim
1300 209 088
Overseas callers: +61 2 9996 8400, Mon-Fri, 8.00am - 8pm (AEST)
Insurance claims: Mon - Fri, 9.00am - 5.30pm (AEST)
General Insurance enquiries: Mon - Fri, 8.00am - 8.00pm (AEST)
Investments: Mon - Fri, 8.00am - 7.00pm (AEST)
Superannuation: Mon - Fri, 9.00am – 5.00pm (AEST)
GPO Box 5380, Sydney NSW 2001
Adviser Service Centre
To speak to a specialist in the TAL Adviser Service Center
1300 286 937
Insurance and Investments: Mon - Fri, 8.00am - 8.00pm (AEST)
GPO Box 5380, Sydney NSW 2001
We'll call you
Please complete the form below and your message will be sent to one of our Life Insurance Specialists.Complaint handling process
If you have a complaint about your insurance or the service we've provided (including our obligations under the Life Insurance Code of Practice) or if you are experiencing financial hardship, please contact us to let us know of your concerns using the steps described below. We take your feedback seriously and will do all we can to resolve any issues as quickly as possible.