Contact us

Our Life Insurance Specialists are here to answer any of your questions.

New customer enquiries

To speak to an Insurance Specialist about purchasing a new TAL Policy

 131 825

Mon to Thurs, 9.00am – 6.00pm (AEST)

Mail icon GPO Box 5380, Sydney NSW 2001

Contact icon Send us a message

 

Existing customer enquiries

To speak to our Customer Service team about your existing TAL Policy or to make a claim

 1300 209 088

Overseas callers:  +61 2 9996 8400

Insurance and Investments: Mon to Fri, 8.00am - 7.00pm (AEST)
Superannuation: Mon - Fri, 9.00am – 5.00pm (AEST)

Mail icon GPO Box 5380, Sydney NSW 2001

Contact icon Send us a message

 

Adviser Service Centre

To speak to a specialist in the TAL Adviser Service Center

 1300 286 937

Insurance and Investments: Mon to Fri, 8.00am - 7.00pm (AEST)

Mail icon GPO Box 5380, Sydney NSW 2001

Contact icon Send us a message

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1300 209 088
Overseas callers: +61 2 9996 8400

Insurance: Mon-Fri, 8am-7pm (AEST)
Investments and Super: Mon-Fri, 9am-5pm (AEST)

 

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Call

1300 209 088
Overseas callers: +61 2 9996 8400

Insurance: Mon-Fri, 8am-7pm (AEST)
Investments and Super: Mon-Fri, 9am-5pm (AEST)

 

Message

Please complete the form below and your message will be sent to one of our Life Insurance Specialists.

 

Call

1300 209 088
Overseas callers: +61 2 9996 8400

Insurance: Mon-Fri, 8am-7pm (AEST)
Investments and Super: Mon-Fri, 9am-5pm (AEST)

 

Message

Please complete the form below and your message will be sent to one of our Life Insurance Specialists.

 

Call

1300 209 088
Overseas callers: +61 2 9996 8400

Insurance: Mon-Fri, 8am-7pm (AEST)
Investments and Super: Mon-Fri, 9am-5pm (AEST)

 

Message

Please complete the form below and your message will be sent to one of our Life Insurance Specialists.

 

Call

1300 209 088
Overseas callers: +61 2 9996 8400

Insurance: Mon-Fri, 8am-7pm (AEST)
Investments and Super: Mon-Fri, 9am-5pm (AEST)

 

Message

Please complete the form below and your message will be sent to one of our Life Insurance Specialists.

 
 

Message

Please complete the form below and your message will be sent to one of our Life Insurance Specialists.

Call

1300 209 088
Overseas callers: +61 2 9996 8400

Insurance: Mon-Fri, 8am-7pm (AEST)
Investments and Super: Mon-Fri, 9am-5pm (AEST)

 

Message

Please complete the form below and your message will be sent to one of our Life Insurance Specialists.

 

Call

1300 209 088
Overseas callers: +61 2 9996 8400

Insurance: Mon-Fri, 8am-7pm (AEST)
Investments and Super: Mon-Fri, 9am-5pm (AEST)

 

Message

Please complete the form below and your message will be sent to one of our Life Insurance Specialists.

 

Call

1300 209 088
Overseas callers: +61 2 9996 8400

Insurance: Mon-Fri, 8am-7pm (AEST)
Investments and Super: Mon-Fri, 9am-5pm (AEST)

 

Message

Please complete the form below and your message will be sent to one of our Life Insurance Specialists.

 

Call

1300 209 088
Overseas callers: +61 2 9996 8400

Insurance: Mon-Fri, 8am-7pm (AEST)
Investments and Super: Mon-Fri, 9am-5pm (AEST)

 

Message

Please complete the form below and your message will be sent to one of our Life Insurance Specialists.

 

Call

1300 209 088
Overseas callers: +61 2 9996 8400

Insurance: Mon-Fri, 8am-7pm (AEST)
Investments and Super: Mon-Fri, 9am-5pm (AEST)

 

Message

Please complete the form below and your message will be sent to one of our Life Insurance Specialists.

 
 

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Note: The way we collect, use and disclose your personal and sensitive information is outlined in our Privacy Policy, which is available on request.

Dispute resolution

If you have complaint about your insurance or the service we've provided, please follow the steps below. We take your feedback seriously and will do all we can to resolve any issues as quickly as possible.

Step 1. Contact our team

The first thing you can do is to let us know what's occurred. Call our Customer Service Centre on  1300 209 088. One of our consultants may be able to resolve the issue immediately.

If not, talking with our Internal Dispute Resolution Team is the next step: see Step 2 for details.

Step 2. Contact the Internal Disputes Resolution (IDR) team

If our customer service consultant can't resolve your complaint straight away, they can transfer you to a member of the IDR team. 

Alternatively, you can write to us by sending us an email or via post: GPO Box 5380, Sydney NSW 2001

Please include the following information in your email or letter:

  • The date and word 'Complaint' in the heading or subject line
  • Your name and contact details, including your daytime phone number and email address
  • An explanation of the issue, along with any relevant facts or documents

Please keep a copy of your letter and original documents for your records.

We'll respond, in writing within 48 hours, confirming that we've received your complaint. Our response will also include:

  • Your policy or claim number
  • A summary of the issue/s you've raised
  • The date we received your letter or email
  • Contact details for the Complaints Case Manager responsible for your case
  • The time frame in which we'll aim to resolve your complaint. Depending on the policy you have with us, this will be 45 or 90 days

If your complaint has not been resolved to your satisfaction within the 45 or 90 day time frame, you can escalate the issue to an external organisation: see Step 3 for details.

Step 3. Contact an external organisation

If you wish to raise any concern about an issue, we will investigate and respond to your complaint within the timeframes outlined in the PDS for your policy.

If an issue has not been resolved to your satisfaction, you can lodge a complaint with the Australian Financial Complaints Authority (AFCA). AFCA provides fair and independent financial services complaint resolution that is free to consumers.

Website: www.afca.org.au
Email: info@afca.org.au
Telephone: 1800 931 678 (free call)
In writing to: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001

Time limits may apply to complaints to AFCA. You may wish to consult the AFCA website or contact AFCA directly to find out if there is a time limit on lodging a complaint with AFCA.

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