Contact us
Our Life Insurance Specialists are here to answer any of your questions.
New customer enquiries
To speak to an Insurance Specialist about purchasing a new TAL Policy
131 825
Mon - Fri, 9am – 5.30pm (AEST)
GPO Box 5380, Sydney NSW 2001
Existing TAL customer enquiries
To speak to our Customer Service team about your existing TAL Policy or to make a claim
1300 209 088
Overseas callers: +61 2 9996 8400, Mon-Fri, 8am - 7pm (AEST)
Insurance claims: Mon - Fri, 9am - 5.30pm (AEST)
General Insurance enquiries: Mon - Fri, 8am - 7pm (AEST)
Investments: Mon - Fri, 8am - 7pm (AEST)
Superannuation: Mon - Fri, 9am – 5pm (AEST)
GPO Box 5380, Sydney NSW 2001
Previously branded BT, Westpac or St.George customer enquiries
To speak to our Customer Service team about your previously branded BT, Westpac or St.George Policy or to make a claim
1300 553 764
Overseas callers: +61 2 9182 0745, Mon-Fri, 8am - 6:30pm (AEST)
Insurance claims: Mon - Fri, 8:30am - 5pm (AEST)
Investments: Mon - Fri, 8am - 6:30pm (AEST)
GPO Box 5467, Sydney NSW 2001
Adviser Service Centre
To speak to a specialist in the TAL Adviser Service Center
1300 286 937
Insurance and Investments: Mon - Fri, 8am - 7pm (AEST)
GPO Box 5380, Sydney NSW 2001
Your responsibilities when dealing with us
We all deserve to feel safe and to be treated with respect.
When you contact us, you can always expect our staff to provide helpful and respectful service. We also ask that you are respectful of our staff as we don’t accept abusive, threatening or violent behaviour.
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Please complete the form below and your message will be sent to one of our Life Insurance Specialists.
Identify TAL calls instantly
Recognise if TAL is calling you on the following number: 03 8329 7829
Complaint handling process
If you have a complaint about your insurance or the service we've provided (including our obligations under the Life Insurance Code of Practice) or if you are experiencing financial hardship, please contact us to let us know of your concerns using the steps described below. We take your feedback seriously and will do all we can to resolve any issues as quickly as possible.