Contact us

Our Life Insurance Specialists are here to answer any of your questions.

 

Call us

To buy life insurance directly from us

131 825
Mon-Fri, 9am-7pm (AEST) 


For existing customers

1300 209 088
Overseas callers: +61 2 9996 8400

Insurance: Mon-Fri, 8am-7pm (AEST)
Investments and Super: Mon-Fri, 9am-5pm (AEST)

 

We'll call you

Please complete the form below and your message will be sent to one of our Life Insurance Specialists.

Message

Please complete the form below and your message will be sent to one of our Life Insurance Specialists.

Call

1300 209 088
Overseas callers: +61 2 9996 8400

Insurance: Mon-Fri, 8am-7pm (AEST)
Investments and Super: Mon-Fri, 9am-5pm (AEST)

 

Message

Please complete the form below and your message will be sent to one of our Life Insurance Specialists.

 

Call

1300 209 088
Overseas callers: +61 2 9996 8400

Insurance: Mon-Fri, 8am-7pm (AEST)
Investments and Super: Mon-Fri, 9am-5pm (AEST)

 

Message

Please complete the form below and your message will be sent to one of our Life Insurance Specialists.

 

Call

1300 209 088
Overseas callers: +61 2 9996 8400

Insurance: Mon-Fri, 8am-7pm (AEST)
Investments and Super: Mon-Fri, 9am-5pm (AEST)

 

Message

Please complete the form below and your message will be sent to one of our Life Insurance Specialists.

 

Call

1300 209 088
Overseas callers: +61 2 9996 8400

Insurance: Mon-Fri, 8am-7pm (AEST)
Investments and Super: Mon-Fri, 9am-5pm (AEST)

 

Message

Please complete the form below and your message will be sent to one of our Life Insurance Specialists.

 

Call

1300 209 088
Overseas callers: +61 2 9996 8400

Insurance: Mon-Fri, 8am-7pm (AEST)
Investments and Super: Mon-Fri, 9am-5pm (AEST)

 

Message

Please complete the form below and your message will be sent to one of our Life Insurance Specialists.

 
 

Message

Please complete the form below and your message will be sent to one of our Life Insurance Specialists.

Call

1300 209 088
Overseas callers: +61 2 9996 8400

Insurance: Mon-Fri, 8am-7pm (AEST)
Investments and Super: Mon-Fri, 9am-5pm (AEST)

 

Message

Please complete the form below and your message will be sent to one of our Life Insurance Specialists.

 

Call

1300 209 088
Overseas callers: +61 2 9996 8400

Insurance: Mon-Fri, 8am-7pm (AEST)
Investments and Super: Mon-Fri, 9am-5pm (AEST)

 

Message

Please complete the form below and your message will be sent to one of our Life Insurance Specialists.

 

Call

1300 209 088
Overseas callers: +61 2 9996 8400

Insurance: Mon-Fri, 8am-7pm (AEST)
Investments and Super: Mon-Fri, 9am-5pm (AEST)

 

Message

Please complete the form below and your message will be sent to one of our Life Insurance Specialists.

 

Call

1300 209 088
Overseas callers: +61 2 9996 8400

Insurance: Mon-Fri, 8am-7pm (AEST)
Investments and Super: Mon-Fri, 9am-5pm (AEST)

 

Message

Please complete the form below and your message will be sent to one of our Life Insurance Specialists.

 

Call

1300 209 088
Overseas callers: +61 2 9996 8400

Insurance: Mon-Fri, 8am-7pm (AEST)
Investments and Super: Mon-Fri, 9am-5pm (AEST)

 

Message

Please complete the form below and your message will be sent to one of our Life Insurance Specialists.

 
 

Message

Please complete the form below and your message will be sent to one of our Life Insurance Specialists.

Please specify a suitable time to call

Note: The way we collect, use and disclose your personal and sensitive information is outlined in our Privacy Policy, which is available on request.


By post

TAL Life Limited
GPO Box 5380
Sydney
NSW 2001


Complaints

What happens if I call to make a complaint?

One of our Customer Care Specialists will aim to resolve your issue with you when you call. If you’re not happy with the response or require further information, you can request to speak to a manager.

What happens if I write to you to make a complaint?

We’ll try and get back to you within 48 hours to acknowledge your complaint. But if your matter is urgent please let us know.

We may need to look into your complaint further. In this case, we aim to get back to you within five business days with a resolution, or our plan to fix the problem. You’ll receive the contact details of our Customer Care Specialist who is taking care of your complaint, in case you have any questions.

What if I’m not satisfied with the resolution?

We understand that occasionally we may not be able to resolve your complaint to your satisfaction.

If you’re not happy with how we’re dealing with your complaint after 45 days (90 days if your complaint is related to super), you may wish to ask a Government department to look into it. The department to contact depends on whether you have a complaint related to insurance products or service , privacy  or super funds.

How can I get assistance to make a complaint?

If you have trouble with hearing or speech, you may like to use the National Relay Service .  

The Translating and Interpreting Service  (TIS National) provides interpreting services to people who don’t speak English and to agencies and businesses that need to communicate with their non-English speaking clients. TIS National can be contacted on 131 450. There is no fee for this service.

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