Contact us

Find the right team for you

My policy started with BT, Westpac or St.George (now branded TAL)

Speak to our Customer Service team about your previously held BT, Westpac or St.George policy (now branded TAL) or to make a claim

Call 1300 553 764 (within Australia)

Call +61 2 9182 0745 (outside Australia)

Opening hours (AEST)
Customer service: Mon – Fri, 8am – 6.30pm
Claims: Mon – Fri, 8.30am – 5.30pm
Investments: Mon – Fri, 8am – 6pm (QLD time)

Write to us
GPO Box 5467, Sydney NSW 2001

I have a TAL policy

Speak to our Customer Service team about your existing TAL policy or to make a claim

Call 1300 209 088 (within Australia)

Call +61 2 9996 8400 (outside Australia)

Opening hours (AEST)
Customer service: Mon – Fri, 8am – 7pm
Claims: Mon – Fri, 8.30am – 5.30pm
Investments: Mon – Fri, 8am – 6pm (QLD time)

Write to us
GPO Box 5380, Sydney NSW 2001

I have a Homeowner Protection policy

Speak to our Customer Service team about your existing Homeowner Protection policy or to make a claim

Call 1300 683 816 (within Australia)

Call +61 2 9262 0240 (outside Australia)

Opening hours (AEST)
Customer service: Mon – Fri, 8.30am – 5.30pm
Claims: Mon – Fri, 8.30am – 5.30pm

I am looking to take out a new policy

Speak to an Insurance Specialist about a new TAL Policy

Call 131 825

Opening hours (AEST)
Mon – Fri, 9am – 5.30pm

Write to us
GPO Box 5380, Sydney NSW 2001

I am an adviser

Speak to a specialist in the TAL Adviser Service Centre

Call 1300 286 937

Call +61 2 8366 1411 (outside Australia)

Opening hours (AEST)
Adviser Solutions: Mon – Fri, 8.30am – 7pm
Claims: Mon – Fri, 8.30am – 5.30pm
Commissions: Mon – Fri, 8.30am – 5pm
Investments: Mon – Fri, 8am – 6pm (QLD time)
Underwriting: Mon – Fri, 8.30am – 5pm

Write to us
GPO Box 5380, Sydney NSW 2001

I am a member of a Superannuation Fund Insured by TAL

Speak to our Member Service Team about your current insurance application that's part of your superannuation

Call 1300 302 961

For other enquiries relating to claims or existing insurance, please contact your Superannuation Fund directly.

Opening hours (AEST)
Mon – Fri, 8am – 6.30pm

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Note: The way we collect, use and disclose your personal and sensitive information is outlined in our Privacy Policy, which is available on request. You voluntarily consent and agree for TAL to offer, invite you to apply, or contact you (including via telephone where we have your valid consent) about the products and services we offer (including income and life insurance). Your consent shall remain in effect in accordance with relevant law or until you tell us otherwise. If you do not want to receive any further information on other products or services offered by TAL, please call 131 825 or email customerservice@tal.com.au

Complaints and additional support

We all deserve to feel safe and to be treated with respect. When you contact us, you can always expect our staff to provide helpful and respectful service.
We also ask that you are respectful of our staff as we don’t accept abusive, threatening or violent behaviour.

Complaint handling process

If you have a complaint about your insurance or the service we've provided (including our obligations under the Life Insurance Code of Practice) or if you are experiencing financial hardship, please contact us to let us know of your concerns using the steps described below. We take your feedback seriously and will do all we can to resolve any issues as quickly as possible.

Read more about our complaint handling process.

Financial hardship

We understand that sometimes unexpected changes can disrupt life as you know it and put a financial strain on you and your loved ones. That’s why TAL has a financial hardship policy for all of our customers.

We are here to assist you through financial challenges as best we can so you can have some relief while maintaining your life insurance policy.

Learn more about how we can help

Translation service

For our non-English speaking customers, the Australian Government offers a free Translation and Interpretive Service (TIS).

This can be accessed by calling TIS on 13 14 50. TIS will organise a translator for the language you require, then they will call us. TAL will cover any costs associated with the service.

Pre-booked phone interpreters can also be arranged in advance of an appointment. Please speak to your TAL Customer Service Representative or Claims Case Manager.

Communication disability

We use the National Relay Service (NRS) to ensure we are accessible to our customers who have a hearing or speech impairment.

To access a TAL telephone number:

TTY (Text Telephone) users—phone 13 36 77 then provide the TAL phone number you wish to contact.
Speak and Listen (speech-to-speech relay) users—phone 1300 555 727 then provide the phone number you wish to contact.
Internet relay users—visit the National Relay Service website and provide the phone number you wish to contact.