Make a claim

When things go wrong our aim is to make your claim one less thing to worry about. Your claims manager will do what they can to support you when making a claim.

If you need to make a claim, we’re committed to guiding and supporting you every step of the way.

Our dedicated claims team are here to provide you with clear expectations, and remove any unnecessary complexities so we can assess your claim as quickly as possible.

For more information on how to make a claim, view our guide to claiming, or get in touch.

If you bought your TAL insurance directly from us, or through a financial adviser

 1800 101 016

Green clock icon Mon to Fri, 8.30am – 5.30pm (AEST)

Email icon Send us an email

If you've got your insurance through your super fund or employer

The best way to make your claim is to first contact them directly.

Your responsibilities when dealing with us

We all deserve to feel safe and to be treated with respect. 

When you contact us, you can always expect our staff to provide helpful and respectful service. We also ask that you are respectful of our staff as we don’t accept abusive, threatening or violent behaviour.

Our claims philosophy

Delivering on our promise to support our customers through the claims we pay is the most important thing we can do.  We are committed to delivering on the promise we make to every customer, ensuring they understand and feel confident in how we will handle their claim.

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