Claims paid
An overview of the claims we've paid, and the most common reasons our customers make claims.
2024/25 Life Insurance Claims Paid
Supporting our customers and their families through the claims we pay is the most important thing we can do.
Last financial year we accepted 96% of all claims assessed.1
That's
$4.7 billion
in claims
paid to
54,357
customers.2
74% of claims paid were to customers recovering from an illness or injury.1
Disclaimer: © TAL Life Limited 2025. This page contains a summary of the combined volume and value of claims paid or decided on by TAL Life Limited and TAL Life Insurance Services Limited under a range of insurance products and in a range of circumstances between 1 April 2024 and 31 March 2025. The assessment, acceptance, and payment of each claim is subject to the individual policy terms, conditions, limits and exclusions, which are set out in the applicable Product Disclosure Statement (PDS) and Policy Document. This information is general in nature only and does not take into account your personal financial situation, needs or objectives. You should consider the relevant Product Disclosure Statement when deciding whether to acquire, continue to hold, or dispose of a financial product. Relevant PDS and TMD available at tal.com.au. 1. Claims statistics based on total number of accepted claims that were determined to be eligible for payment between 1 April 2024 and 31 March 2025. A claim is assessed in order to determine whether or not the claim is payable. A claim is accepted when the claim is determined to be payable. 2. Claims statistics based on total claims paid under TAL Life Limited and TAL Life Insurance Services Limited insurance products (including funeral insurance) between 1 April 2024 and 31 March 2025.