Claims paid

An overview of what we've paid, and the most common reasons for making a claim.

Guide to claiming

Understanding claims

Health and support

Make a claim

Life Insurance Claims Paid 2019/20

Last financial year we paid
$2.5 billion
to more than 35,000 Australians and their families.# That's equivalent to over $46 million a week.
Of the claims we paid,
65%
of the total volume helped our customers continue living their lives while recovering from an illness or injury.

The most common reasons for making a claim##

Supporting Australian families through the claims we pay is the most important thing we do. We're proud of this contribution and the help we provide to Australians when they need us most.

Cancer

Including Breast & Pancreatic Cancers accounted for

19

%

of all the claims we paid.

The payments for cancer claims fell into the following product categories:

  • 54%

    Life Insurance

  • 6%

    TPD Insurance

  • 6%

    Recovery Insurance

  • 34%

    Income Protection

Did you know?

One in two Australians will be diagnosed with cancer by the age of 85.1

Mental Health Conditions

Including Post-Traumatic Stress Disorder & Depression

14

%

of all the claims we paid.

The payments for Mental Health related claims fell into the following product categories:

  • 3%

    Life Insurance

  • 26%

    TPD Insurance

  • 71%

    Income Protection

Did you know?

Almost half (45%) of all Australians will experience a mental health condition in their lifetime.4

Injuries & Fractures

Including Joint Dislocation & Bone Fracture

14

%

of all the claims we paid.

The payments for injuries and fractures claims fell into the following product categories:

  • 3%

    Life Insurance

  • 20%

    TPD Insurance

  • 0%

    Recovery Insurance

  • 77%

    Income Protection

Did you know?

Almost half a million Australians are hospitalised each year as a result of injury.3

Musculoskeletal & Connective Tissue Conditions

Including Back Pain & Sciatica

13

%

of all the claims we paid.

The payments for Musculoskeletal & Connective Tissue Diseases claims fell into the following product categories:

  • 34%

    TPD Insurance

  • 66%

    Income Protection

Did you know?

Arthritis and other musculoskeletal conditions affect around one in three (30%) Australians.2

Conditions of the Circulatory System

Including Heart Attack and Stroke

10

%

of all the claims we paid.

The payments for conditions of the circulatory system claims fell into the follow product categories:

  • 54%

    Life Insurance

  • 11%

    TPD Insurance

  • 5%

    Recovery Insurance

  • 30%

    Income Protection

Did you know?

Cardiovascular disease affects one in six Australians.5

19% Cancer

Cancer

Including Breast & Pancreatic Cancers accounted for

19

%

of all the claims we paid.

The payments for cancer claims fell into the following product categories:

  • 54%

    Life Insurance

  • 6%

    TPD Insurance

  • 6%

    Recovery Insurance

  • 34%

    Income Protection

Did you know?

One in two Australians will be diagnosed with cancer by the age of 85.1

14% Mental Health Conditions

Mental Health Conditions

Including Post-Traumatic Stress Disorder & Depression

14

%

of all the claims we paid.

The payments for Mental Health related claims fell into the following product categories:

  • 3%

    Life Insurance

  • 26%

    TPD Insurance

  • 71%

    Income Protection

Did you know?

Almost half (45%) of all Australians will experience a mental health condition in their lifetime.4

14% Injuries & Fractures

Injuries & Fractures

Including Joint Dislocation & Bone Fracture

14

%

of all the claims we paid.

The payments for injuries and fractures claims fell into the following product categories:

  • 3%

    Life Insurance

  • 20%

    TPD Insurance

  • 0%

    Recovery Insurance

  • 77%

    Income Protection

Did you know?

Almost half a million Australians are hospitalised each year as a result of injury.3

13% Musculoskeletal & Connective Tissue Conditions

Musculoskeletal & Connective Tissue Conditions

Including Back Pain & Sciatica

13

%

of all the claims we paid.

The payments for Musculoskeletal & Connective Tissue Diseases claims fell into the following product categories:

  • 34%

    TPD Insurance

  • 66%

    Income Protection

Did you know?

Arthritis and other musculoskeletal conditions affect around one in three (30%) Australians.2

10% Conditions of the Circulatory System

Conditions of the Circulatory System

Including Heart Attack and Stroke

10

%

of all the claims we paid.

The payments for conditions of the circulatory system claims fell into the follow product categories:

  • 54%

    Life Insurance

  • 11%

    TPD Insurance

  • 5%

    Recovery Insurance

  • 30%

    Income Protection

Did you know?

Cardiovascular disease affects one in six Australians.5

Other reasons our customers claimed

5%
Conditions of the nervous system
3%
Conditions of the digestive system
2%
Conditions of the respiratory system
16%
Other reasons
Disclaimer: © 2020 TAL Life Limited ABN 70 050 109 450 AFSL 237848. This page contains a summary of the combined volume and value of claims paid by TAL Life Limited and Asteron Life & Superannuation Limited under a range of insurance products between 1 April 2019 and 31 March 2020, and the circumstances in which those claims were paid. The assessment and payment of each claim is subject to the individual policy terms, conditions, limits and exclusions, which are set out in the applicable Product Disclosure Statement and Policy Document. This information is general in nature only and does not take into account your personal financial situation, needs or objectives. You should consider the relevant Product Disclosure Statement, available at tal.com.au when deciding whether to acquire, continue to hold, or dispose of a financial product.#Claims statistics based on total number of claims paid by TAL Life Limited and Asteron Life & Superannuation Limited between 1 April 2019 and 31 March 2020.##Claims statistics based on total claims paid under TAL Life Limited and Asteron Life & Superannuation Limited insurance products (excluding funeral insurance) between 1 April 2019 and 31 March 2020.1Australian Institute of Health and Welfare 2018. Australia’s health 2018. Australia’s health series no. 16. AUS 221. Canberra: AIHW.2Australian Institute of Health and Welfare 2018. Australia’s health 2018. Australia’s health series no. 16. AUS 221. Canberra: AIHW.3Australian Institute of Health and Welfare: Pointer SC 2018. Trends in hospitalised injury, Australia 1999–00 to 2014–15. Injury research and statistics series no. 110. Cat. no. INJCAT 190. Canberra: AIHW. 4Australian Bureau of Statistics. (2009). National Survey of Mental Health and Wellbeing: Summary of Results, 4326.0, 2007. ABS: Canberra. 5Australian Bureau of Statistics, 2018, National Health Survey: First results, 2017-18, ABS cat. no. 4364.0.55.001, December.
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2020 © TAL Services Limited a Dai-ichi Life Group Company.

"TAL is one of Australia's leading life insurers" based on Inforce premiums for risk only life insurance policies, NMG Consulting (2018).

The information provided on this website is general advice only and does not take into account your individual needs, objectives or financial situation. You should read the relevant Product Disclosure Statement (PDS) before making a decision to purchase or continue to hold a product. Life insurance issued by TAL Life Limited ABN 70 050 109 450 AFSL 237848.