Claims paid

An overview of the claims we've paid, and the most common reasons our customers make claims.

2020 Life Insurance Claims Paid

Supporting our customers and their families through the claims we pay is the most important thing we can do.

In 2020 we paid
$2.7 billion
in claims
to
36,901
customers and their families
and accepted
95%
of all claims received.1

Of the claims we paid, 68% helped our customers continue living their lives while recovering from an illness or injury.

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The most common reasons for making a claim2

Other reasons our customers claimed

4%
Conditions of the nervous system
3%
Conditions of the digestive system
2%
Conditions of the respiratory system
21%
Other reasons
2020 Life Insurance Claims Paid

2020 Life Insurance Claims Paid

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