Claims paid

An overview of the claims we've paid, and the most common reasons our customers make claims.

Guide to claiming

Understanding claims

Health support

Human stories

Make a claim

2020 Life Insurance Claims Paid

Supporting our customers and their families through the claims we pay is the most important thing we can do.

In 2020 we paid
$2.7 billion
in claims
to
36,901
customers and their families
and accepted
95%
of all claims received.1

Of the claims we paid, 68% helped our customers continue living their lives while recovering from an illness or injury.

Line

The most common reasons for making a claim2

Cancer

Including Breast & Pancreatic Cancers accounted for

18

%

of all the claims we paid.

The payments for cancer claims fell into the following product categories:

  • 51%

    Life Insurance

  • 6%

    TPD Insurance

  • 5%

    Recovery Insurance

  • 38%

    Income Protection

Did you know?

One in two Australians will be diagnosed with cancer by the age of 85.3

Mental Health Conditions

Including Post-Traumatic Stress Disorder & Depression

15

%

of all the claims we paid.

The payments for Mental Health related claims fell into the following product categories:

  • 2%

    Life Insurance

  • 27%

    TPD Insurance

  • 71%

    Income Protection

Did you know?

Almost half (45%) of all Australians will experience a mental health condition in their lifetime.4

Injuries & Fractures

Including Joint Dislocation & Bone Fracture

14

%

of all the claims we paid.

The payments for injuries and fractures claims fell into the following product categories:

  • 3%

    Life Insurance

  • 18%

    TPD Insurance

  • 1%

    Recovery Insurance

  • 78%

    Income Protection

Did you know?

Almost half a million Australians are hospitalised each year as a result of injury.5

Musculoskeletal & Connective Tissue Conditions

Including Back Pain & Sciatica

13

%

of all the claims we paid.

The payments for Musculoskeletal & Connective Tissue Diseases claims fell into the following product categories:

  • 1%

    Life Insurance

  • 31%

    TPD Insurance

  • 1%

    Recovery Insurance

  • 67%

    Income Protection

Did you know?

Arthritis and other musculoskeletal conditions affect around one in three (30%) Australians.3

Conditions of the Circulatory System

Including Heart Attack and Stroke

10

%

of all the claims we paid.

The payments for conditions of the circulatory system claims fell into the follow product categories:

  • 56%

    Life Insurance

  • 10%

    TPD Insurance

  • 4%

    Recovery Insurance

  • 30%

    Income Protection

Did you know?

Cardiovascular disease affects one in six Australians.6

18% Cancer

Cancer

Including Breast & Pancreatic Cancers accounted for

18

%

of all the claims we paid.

The payments for cancer claims fell into the following product categories:

  • 51%

    Life Insurance

  • 6%

    TPD Insurance

  • 5%

    Recovery Insurance

  • 38%

    Income Protection

Did you know?

One in two Australians will be diagnosed with cancer by the age of 85.3

15% Mental Health Conditions

Mental Health Conditions

Including Post-Traumatic Stress Disorder & Depression

15

%

of all the claims we paid.

The payments for Mental Health related claims fell into the following product categories:

  • 2%

    Life Insurance

  • 27%

    TPD Insurance

  • 71%

    Income Protection

Did you know?

Almost half (45%) of all Australians will experience a mental health condition in their lifetime.4

14% Injuries & Fractures

Injuries & Fractures

Including Joint Dislocation & Bone Fracture

14

%

of all the claims we paid.

The payments for injuries and fractures claims fell into the following product categories:

  • 3%

    Life Insurance

  • 18%

    TPD Insurance

  • 1%

    Recovery Insurance

  • 78%

    Income Protection

Did you know?

Almost half a million Australians are hospitalised each year as a result of injury.5

13% Musculoskeletal & Connective Tissue Conditions

Musculoskeletal & Connective Tissue Conditions

Including Back Pain & Sciatica

13

%

of all the claims we paid.

The payments for Musculoskeletal & Connective Tissue Diseases claims fell into the following product categories:

  • 1%

    Life Insurance

  • 31%

    TPD Insurance

  • 1%

    Recovery Insurance

  • 67%

    Income Protection

Did you know?

Arthritis and other musculoskeletal conditions affect around one in three (30%) Australians.3

10% Conditions of the Circulatory System

Conditions of the Circulatory System

Including Heart Attack and Stroke

10

%

of all the claims we paid.

The payments for conditions of the circulatory system claims fell into the follow product categories:

  • 56%

    Life Insurance

  • 10%

    TPD Insurance

  • 4%

    Recovery Insurance

  • 30%

    Income Protection

Did you know?

Cardiovascular disease affects one in six Australians.6

Other reasons our customers claimed

4%
Conditions of the nervous system
3%
Conditions of the digestive system
2%
Conditions of the respiratory system
21%
Other reasons
2020 Life Insurance Claims Paid

2020 Life Insurance Claims Paid

Download the graphic

DOWNLOAD
Disclaimer:  © TAL Life Limited 2021. This page contains a summary of the combined volume and value of claims paid by TAL Life Limited and Asteron Life & Superannuation Limited under a range of insurance products between 1 January 2020 and 31 December 2020, and the circumstances in which those claims were paid. The assessment and payment of each claim is subject to the individual policy terms, conditions, limits and exclusions, which are set out in the applicable Product Disclosure Statement and Policy Document. This information is general in nature only and does not take into account your personal financial situation, needs or objectives. You should consider the relevant Product Disclosure Statement, available at tal.com.au when deciding whether to acquire, continue to hold, or dispose of a financial product. 1. Claims statistics based on total number of claims paid by TAL Life Limited and Asteron Life & Superannuation Limited between 1 January 2020 and 31 December 2020. 2. Claims statistics based on total claims paid under TAL Life Limited and Asteron Life & Superannuation Limited insurance products (excluding funeral insurance) between 1 January 2020 and 31 December 2020. 3. Australian Institute of Health and Welfare 2018. Australia’s health 2018. Australia’s health series no. 16. AUS 221. Canberra: AIHW. 4. Australian Bureau of Statistics. (2009). National Survey of Mental Health and Wellbeing: Summary of Results, 4326.0, 2007. ABS: Canberra. 5. Australian Institute of Health and Welfare: Pointer SC 2018. Trends in hospitalised injury, Australia 1999–00 to 2014–15. Injury research and statistics series no. 110. Cat. no. INJCAT 190. Canberra: AIHW. 6. Australian Bureau of Statistics, 2018, National Health Survey: First results, 2017-18, ABS cat. no. 4364.0.55.001, December.
Back to top

2021 © TAL Services Limited a Dai-ichi Life Group Company.

"TAL is Australia's leading life insurer" based on Inforce premiums for risk only life insurance policies, NMG Consulting (2021).

The information provided on this website is general advice only and does not take into account your individual needs, objectives or financial situation. You should read the relevant Product Disclosure Statement (PDS) before making a decision to purchase or continue to hold a product. The Target Market Determination (TMD), where applicable, for the product is also available. Life insurance issued by TAL Life Limited ABN 70 050 109 450 AFSL 237848.