An overview of the claims we've paid, and the most common reasons our customers make claims.
Supporting our customers and their families through the claims we pay is the most important thing we can do.
Last financial year we accepted 96% of all claims assessed.1
74% of claims paid were to customers recovering from an illness or injury.1
Including Post-Traumatic Stress Disorder & Depression
%
of all the claims we accepted.
Life Insurance
TPD Insurance
Income Protection
43% of Australians have experienced a mental health condition in their life.4
Including Breast & Pancreatic Cancers
%
of all the claims we accepted.
Life Insurance
TPD Insurance
Critical Illness Insurance
Income Protection
The annual number of cancer cases diagnosed is estimated to surpass 200,000 by 2033.5
Including Joint Dislocation & Bone Fractures
%
of all the claims we accepted.
Income Protection
Life Insurance
TPD Insurance
There are 538,000 hospitalisations for injuries each year.6
Including Back Pain & Arthritis
%
of all the claims we accepted.
TPD Insurance
Income Protection
1 in 8 Australians has arthritis.7
Including Heart Attack & Stroke
%
of all the claims we accepted.
Life Insurance
TPD Insurance
Critical Illness Insurance
Income Protection
Heart disease is the leading cause of death in Australia, accounting for 9.2% of all deaths.8
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