Claims paid

An overview of the claims we've paid, and the most common reasons our customers make claims.

2021/22 Life Insurance Claims Paid

Supporting our customers and their families through the claims we pay is the most important thing we can do.

Last financial year we paid
$2.7 billion
in claims
to
39,628
customers.1

Of the total volume of claims accepted, 71% helped our customers continue living their lives while recovering from an illness or injury.2

Line

The most common reasons for accepted claims3

Other reasons for accepted claims

5%
Conditions of the nervous system
4%
Conditions of the respiratory system
2%
Conditions of the digestive system
15%
Other reasons
2021/22 FY Life Insurance Claims Paid

2021/22 FY Life Insurance Claims Paid

Download the graphic

Disclaimer:  © TAL Life Limited 2022. This page contains a summary of the combined volume and value of claims paid or decided on by TAL Life Limited under a range of insurance products and in a range of circumstances between 1 April 2021 and 31 March 2022. The assessment and payment of each claim is subject to the individual policy terms, conditions, limits and exclusions, which are set out in the applicable Product Disclosure Statement and Policy Document. This information is general in nature only and does not take into account your personal financial situation, needs or objectives. You should consider the relevant Product Disclosure Statement, available at tal.com.au when deciding whether to acquire, continue to hold, or dispose of a financial product. 1. Claims statistics based on total claims paid under TAL Life Limited insurance products between 1 April 2021 and 31 March 2022. 2. Claims statistics based on total number of accepted claims that were decided on between 1 April 2021 and 31 March 2022. A claim is decided on when a decision is reached as to whether or not the claim is payable. 3. Claims statistics based on total number of decided claims (excluding funeral insurance) that were accepted between 1 April 2021 and 31 March 2022. A claim is decided on when a decision is reached as to whether or not the claim is payable. 4. Australian Institute of Health and Welfare 2020. Australia’s health 2020: in brief. Australia’s health series no. 17 Cat. no. AUS 232. Canberra: AIHW. 5. Australian Institute of Health and Welfare 2021. Cancer in Australia 2021. Cancer series no. 133. Cat. no. CAN 144. Canberra: AIHW. 6. Australian Institute of Health and Welfare 2020. Arthritis. Cat. no. PHE 234. Canberra: AIHW. 7. National Heart Foundation of Australia. HeartWatch Survey 2020.
Back to top