What we pay? Why we might decline a claim? And, what you can do to make your claim as easy as possible.
Personal information
Financial information
Medical information
In 2019 we paid over $2.3 billion to more than 34,000 Australians and their families.# Of the total volume of claims we paid, 64% helped our customers continue living their lives while recovering from an injury or illness. Included below are the most common reasons for making a claim.##
Including Breast & Pancreatic Cancers accounted for
%
of all the claims we paid.
Life Insurance
TPD Insurance
Recovery Insurance
Income Protection
One in two Australians will be diagnosed with cancer by the age of 85.1
Including Post-Traumatic Stress Disorder & Depression
%
of all the claims we paid.
Life Insurance
TPD Insurance
Income Protection
Almost half (45%) of all Australians will experience a mental health condition in their lifetime.4
Including Joint Dislocation & Bone Fracture
%
of all the claims we paid.
Life Insurance
TPD Insurance
Recovery Insurance
Income Protection
Almost half a million Australians are hospitalised each year as a result of injury.3
Including Back Pain & Sciatica
%
of all the claims we paid.
TPD Insurance
Income Protection
Arthritis and other musculoskeletal conditions affect around one in three (30%) Australians.2
Including Heart Attack and Stroke
%
of all the claims we paid.
Life Insurance
TPD Insurance
Recovery Insurance
Income Protection
Cardiovascular disease affects one in six Australians.5
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