Claims paid

An overview of the claims we've paid, and the most common reasons our customers make claims.

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2022/23 Life Insurance Claims Paid

Supporting our customers and their families through the claims we pay is the most important thing we can do.

Last financial year we paid
$3.5 billion
in claims
to
45,301
customers.1

Of the total volume of claims accepted, 72% helped our customers continue living their lives while recovering from an illness or injury.2

Line

The most common reasons for accepted claims3

Mental Health Conditions

Including Post-Traumatic Stress Disorder & Depression

19

%

of all the claims we accepted.

The payments for Mental Health related claims fell into the following product categories:

  • 4%

    Life Insurance

  • 28%

    TPD Insurance

  • 68%

    Income Protection

Did you know?

1 in 5 Australians are living with a mental health condition.4

Cancer

Including Breast & Pancreatic Cancers accounted for

17

%

of all the claims we accepted.

The payments for cancer claims fell into the following product categories:

  • 42%

    Income Protection

  • 47%

    Life Insurance

  • 4%

    TPD Insurance

  • 7%

    Critical Illness Insurance

Did you know?

Around 1.7 million cases of cancer are estimated to be diagnosed by 2031.5

Injuries & Fractures

Including Joint Dislocation & Bone Fracture

16

%

of all the claims we accepted.

The payments for injuries and fractures claims fell into the following product categories:

  • 10%

    Life Insurance

  • 18%

    TPD Insurance

  • 72%

    Income Protection

Did you know?

There are 575,000 people hospitalised for injuries each year.6

Musculoskeletal & Connective Tissue Conditions

Including Back Pain & Arthritis

11

%

of all the claims we accepted.

The payments for Musculoskeletal & Connective Tissue Diseases claims fell into the following product categories:

  • 1%

    Life Insurance

  • 30%

    TPD Insurance

  • 69%

    Income Protection

Did you know?

1 in 7 Australians has arthritis.7

Conditions of the Circulatory System

Including Heart Attack and Stroke

10

%

of all the claims we accepted.

The payments for conditions of the circulatory system claims fell into the follow product categories:

  • 4%

    Critical Illness Insurance

  • 56%

    Life Insurance

  • 8%

    TPD Insurance

  • 32%

    Income Protection

Did you know?

Three quarters of Australians are at risk of developing cardiovascular disease.8

18% Mental Health Conditions

Mental Health Conditions

Including Post-Traumatic Stress Disorder & Depression

19

%

of all the claims we accepted.

The payments for Mental Health related claims fell into the following product categories:

  • 4%

    Life Insurance

  • 28%

    TPD Insurance

  • 68%

    Income Protection

Did you know?

1 in 5 Australians are living with a mental health condition.4

17% Cancer

Cancer

Including Breast & Pancreatic Cancers accounted for

17

%

of all the claims we accepted.

The payments for cancer claims fell into the following product categories:

  • 42%

    Income Protection

  • 47%

    Life Insurance

  • 4%

    TPD Insurance

  • 7%

    Critical Illness Insurance

Did you know?

Around 1.7 million cases of cancer are estimated to be diagnosed by 2031.5

16% Injuries & Fractures

Injuries & Fractures

Including Joint Dislocation & Bone Fracture

16

%

of all the claims we accepted.

The payments for injuries and fractures claims fell into the following product categories:

  • 10%

    Life Insurance

  • 18%

    TPD Insurance

  • 72%

    Income Protection

Did you know?

There are 575,000 people hospitalised for injuries each year.6

13% Musculoskeletal & Connective Tissue Conditions

Musculoskeletal & Connective Tissue Conditions

Including Back Pain & Arthritis

11

%

of all the claims we accepted.

The payments for Musculoskeletal & Connective Tissue Diseases claims fell into the following product categories:

  • 1%

    Life Insurance

  • 30%

    TPD Insurance

  • 69%

    Income Protection

Did you know?

1 in 7 Australians has arthritis.7

10% Conditions of the Circulatory System

Conditions of the Circulatory System

Including Heart Attack and Stroke

10

%

of all the claims we accepted.

The payments for conditions of the circulatory system claims fell into the follow product categories:

  • 4%

    Critical Illness Insurance

  • 56%

    Life Insurance

  • 8%

    TPD Insurance

  • 32%

    Income Protection

Did you know?

Three quarters of Australians are at risk of developing cardiovascular disease.8

Other reasons for accepted claims

5%
Conditions of the nervous system
5%
Conditions of the respiratory system
2%
Conditions of the digestive system
15%
Other reasons
2022/23 FY Life Insurance Claims Paid

2022/23 FY Life Insurance Claims Paid

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Disclaimer:  © TAL Life Limited 2023. This page contains a summary of the combined volume and value of claims paid or decided on by TAL Life Limited and TAL Life Insurance Services Limited under a range of insurance products and in a range of circumstances between 1 April 2022 and 31 March 2023. The assessment, acceptance, and payment of each claim is subject to the individual policy terms, conditions, limits and exclusions, which are set out in the applicable Product Disclosure Statement (PDS) and Policy Document. This information is general in nature only and does not take into account your personal financial situation, needs or objectives. You should consider the relevant Product Disclosure Statement when deciding whether to acquire, continue to hold, or dispose of a financial product. Relevant PDS and TMD  available at tal.com.au. 1. Claims statistics based on total claims paid under TAL Life Limited and TAL Life Insurance Services Limited insurance products (including funeral insurance) between 1 April 2022 and 31 March 2023. 2. Claims statistics based on total number of accepted claims that were determined to be eligible for payment between 1 April 2022 and 31 March 2023. A claim is assessed in order to determine whether or not the claim is payable. A claim is accepted when the claim is determined to be payable 3. Claims statistics based on total number of assessed claims (including funeral insurance) that were accepted between 1 April 2022 and 31 March 2023. A claim is assessed in order to determine whether or not the claim is payable. A claim is accepted when the claim is determined to be payable. 4. Australian Institute of Health and Welfare 2022. Mental health: prevalence and impact. AIHW, Australian Government. 5. Australian Institute of Health and Welfare 2022. Cancer. AIHW, Australian Government. 6. Australian Institute of Health and Welfare 2022. Injury in Australia. AIHW, Australian Government. 7. Australian Institute of Health and Welfare 2023. Chronic musculoskeletal conditions. AIHW, Australian Government. 8. National Heart Foundation of Australia. HeartWatch Survey 2020.

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2024 © TAL Services Limited a Dai-ichi Life Group Company.

"TAL is Australia's leading life insurer" based on Inforce premiums for risk only life insurance policies, NMG Consulting (2023).

Any financial product advice is general in nature only and does not take into account any person’s objectives, financial situation or needs. Before acting on it, the appropriateness of the advice for any person should be considered, having regard to those factors. Persons deciding whether to acquire or continue to hold life insurance issued by TAL should consider the relevant Product Disclosure Statement (PDS). The Target Market Determination (TMD) for the product (where applicable) is also available. Life insurance issued by TAL Life Limited ABN 70 050 109 450 AFSL 237848.