Claims paid

What we pay? Why we might decline a claim? And, what you can do to make your claim as easy as possible.

Life Insurance Claims Paid 2019

Last year we paid over
$2.3 billion
to more than 34,000 Australians and their families.# That's equivalent to over $45 million a week.
Of the claims we paid,
64%
of the total volume helped our customers continue living their lives while recovering from an illness or injury.

The most common reasons for making a claim##

Supporting Australian families through the claims we pay is the most important thing we do. We're proud of this contribution and the help we provide to Australians when they need us most.

Other reasons our customers claimed

4%
Conditions of the nervous system
4%
Conditions of the respiratory system
2%
Conditions of the digestive system
20%
Other reasons
2019 Life Insurance Claims Paid

2019 Life Insurance Claims Paid

Download the graphic

Disclaimer: © 2020 TAL Life Limited ABN 70 050 109 450 AFSL 237848. This page contains a summary of the combined volume and value of claims paid by TAL Life Limited and Asteron Life & Superannuation Limited under a range of insurance products between 1 January 2019 and 31 December 2019, and the circumstances in which those claims were paid. The assessment and payment of each claim is subject to the individual policy terms, conditions, limits and exclusions, which are set out in the applicable Product Disclosure Statement and Policy Document. This information is general in nature only and does not take into account your personal financial situation, needs or objectives. You should consider the relevant Product Disclosure Statement, available at tal.com.au when deciding whether to acquire, continue to hold, or dispose of a financial product.#Claims statistics based on total number of claims paid by TAL Life Limited and Asteron Life & Superannuation Limited between 1 January 2019 and 31 December 2019. ##Claims statistics based on total claims paid under TAL Life Limited and Asteron Life & Superannuation Limited insurance products (excluding funeral insurance).1Australian Institute of Health and Welfare 2018. Australia’s health 2018. Australia’s health series no. 16. AUS 221. Canberra: AIHW.2Australian Institute of Health and Welfare 2018. Australia’s health 2018. Australia’s health series no. 16. AUS 221. Canberra: AIHW.3Australian Institute of Health and Welfare: Pointer SC 2018. Trends in hospitalised injury, Australia 1999–00 to 2014–15. Injury research and statistics series no. 110. Cat. no. INJCAT 190. Canberra: AIHW. 4Australian Bureau of Statistics. (2009). National Survey of Mental Health and Wellbeing: Summary of Results, 4326.0, 2007. ABS: Canberra. 5Australian Bureau of Statistics, 2018, National Health Survey: First results, 2017-18, ABS cat. no. 4364.0.55.001, December.
Back to top