Claims paid

An overview of the claims we've paid, and the most common reasons our customers make claims.

2020 Life Insurance Claims Paid

Supporting our customers and their families through the claims we pay is the most important thing we can do.

In 2020 we paid
$2.7 billion
in claims
to
36,901
customers and their families
and accepted
95%
of all claims received.1

Of the claims we paid, 68% helped our customers continue living their lives while recovering from an illness or injury.

Line

The most common reasons for making a claim2

Other reasons our customers claimed

4%
Conditions of the nervous system
3%
Conditions of the digestive system
2%
Conditions of the respiratory system
21%
Other reasons
2020 Life Insurance Claims Paid

2020 Life Insurance Claims Paid

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Disclaimer:  © TAL Life Limited 2021. This page contains a summary of the combined volume and value of claims paid by TAL Life Limited and Asteron Life & Superannuation Limited under a range of insurance products between 1 January 2020 and 31 December 2020, and the circumstances in which those claims were paid. The assessment and payment of each claim is subject to the individual policy terms, conditions, limits and exclusions, which are set out in the applicable Product Disclosure Statement and Policy Document. This information is general in nature only and does not take into account your personal financial situation, needs or objectives. You should consider the relevant Product Disclosure Statement, available at tal.com.au when deciding whether to acquire, continue to hold, or dispose of a financial product. 1. Claims statistics based on total number of claims paid by TAL Life Limited and Asteron Life & Superannuation Limited between 1 January 2020 and 31 December 2020. 2. Claims statistics based on total claims paid under TAL Life Limited and Asteron Life & Superannuation Limited insurance products (excluding funeral insurance) between 1 January 2020 and 31 December 2020. 3. Australian Institute of Health and Welfare 2018. Australia’s health 2018. Australia’s health series no. 16. AUS 221. Canberra: AIHW. 4. Australian Bureau of Statistics. (2009). National Survey of Mental Health and Wellbeing: Summary of Results, 4326.0, 2007. ABS: Canberra. 5. Australian Institute of Health and Welfare: Pointer SC 2018. Trends in hospitalised injury, Australia 1999–00 to 2014–15. Injury research and statistics series no. 110. Cat. no. INJCAT 190. Canberra: AIHW. 6. Australian Bureau of Statistics, 2018, National Health Survey: First results, 2017-18, ABS cat. no. 4364.0.55.001, December.
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