When we’re assessing an application or claim, we sometimes need our customers to have an independent medical exam or attend an appointment for a specialised service.
Whenever possible, we’ll arrange these close to your home, but if you live in a rural or regional community and a suitable provider isn’t in the local area, we’ll pay reasonable transport costs so you can attend the appointment.
We’ll organise flights and accommodation if they’re required and, if you can’t travel alone for a medical reason, we may cover travel costs for your companion.
We must provide prior approval for any transport expenditure, so please speak with your Customer Service Representative or Claims Consultant to determine what we’ll reimburse.
If you require wheelchair access at your appointment, let your Customer Service Representative or Claims Consultant know so they can ensure there’s suitable access.