Understanding claims

To help manage your recovery after an injury or illness, it’s important to stay connected to your network of care.

This can include your GP, specialist doctors, nurses or allied health professionals such as psychologists, dietitians or physiotherapists.

You may only need one particular type of health professional, or may benefit from seeing a few.

Reaching out to community support groups is another good way to connect with others who’ve experienced similar things and can empathise with what you’re going through.

Alongside your medical treatment, it’s helpful to stay in regular contact with your family and friends, as well as your employer and colleagues. Their support plays an important role in your recovery.

At TAL, your dedicated case manager will work alongside you and your network of care to support your recovery.

Disclaimer: Policy coverage claims requirements and outcomes vary depending on your policy and individual circumstances. Please refer to your policy working and product disclosure statement or contact TAL, your Financial Adviser, or your super fund (as relevant) for more information.

An injury or illness can be an incredible shock, and can stir up many emotions. You may be faced with some big decisions, as well as changes to your body and your lifestyle.

To help with your recovery, it’s important to stay connected to other people through your support networks.  These can include your family, your friends, colleagues, a doctor, other members of your health care team, as well as community support groups.

Social support has been shown to play a positive role in recovery by helping build your coping ability and resilience. This in turn means that you’re more likely to look after yourself better, follow a treatment plan, and reduce your pain perception.

You TAL claims manager will be able to connect you with the community support networks that can help with your recovery. We’ll work with you to build a tailored recovery plan helping you return to your best health.

Disclaimer: Policy coverage claims requirements and outcomes vary depending on your policy and individual circumstances. Please refer to your policy working and product disclosure statement or contact TAL, your Financial Adviser, or your super fund (as relevant) for more information

Experiencing an injury or illness can change your life in many ways and cause you to experience a range of different emotions. At times, you may feel powerless, but there are some simple things that you can do to regain some control in your life.

Adopting healthy habits such as engaging in physical activity, eating healthy foods and looking after your mental health, can help you to boost your confidence and improve your recovery. 

You can start small, and over time further challenge yourself through things like:

Adding an extra ten minutes of physical activity into your day;

Eating an extra serve of vegetables;

Chatting to a friend or family member;  or 

Taking a few minutes for some “me time” and doing some deep breathing or relaxation exercises

We’ve created some booklets with practical information to help you understand and manage certain health conditions. You can find them on our website, or you ask your dedicated claims manager if there is one relevant for you.

And remember, before you make any changes to your diet or physical activity plan, consult with your doctor or a qualified health professional.

Disclaimer: Policy coverage claims requirements and outcomes vary depending on your policy and individual circumstances. Please refer to your policy working and product disclosure statement or contact TAL, your Financial Adviser, or your super fund (as relevant) for more information.