TAL realigns business for the future

TAL, a leading Australian life insurance specialist, has realigned its structure to better reflect the evolving shape and size of the Australian life insurance market and following the recent integration of the Asteron Life business, and in line with its ongoing commitments to customers, partners and the community.

The key changes include the realignment of the business around two business lines – Individual Life and Group Life and Investments. 

Previously TAL’s Chief Distribution Officer, Tim Thorne has been appointed Chief Commercial Officer – Individual Life and is responsible for the end-to-end customer and adviser propositions within TAL’s Direct and Retail markets. Previously TAL’s Chief Commercial Officer, Andrew Howard has been appointed Chief Commercial Officer – Group Life and Investments, leading TAL’s activities and capabilities in the Group Life, Investments, Health Services, and retirement markets.

In addition, Darren Wickham has been appointed as Executive General Manager, Group Life and Gavin Teichner appointed as  Executive General Manager, Individual Life - these appointments reflect the size and scope of their responsibilities within these business lines.

Critical to the delivery within Individual Life and Group Life and Investments is TAL’s commitment to its customers, particularly around claims. Reflecting that priority, TAL has recently appointed Jenny Oliver to the newly created Executive role of Chief Claims Officer. Jenny was previously General Manager - Group Insurance.

TAL Group CEO and Managing Director, Brett Clark said, “It’s important that our leadership structure reflects our ongoing commitment to our customers, partners and community, and the importance we place on each of the markets in which we operate. Executive Leadership roles with an end-to-end focus on customer and partner outcomes in those respective channels, will enable us to realise greater agility in a rapidly changing landscape and allow for more effective and efficient management of our relationships with our customers and partners.

“I am confident that this structure, which is aligned to our overarching business strategy, will set us up well for ongoing success as we continue striving to deliver for our customers, partners, our people and the business as a whole.”