TAL, a leading Australian life insurance specialist, is launching a new course to help financial advisers support customers impacted by natural disasters.
Run through TAL’s industry leading Risk Academy, the course will focus on supporting customers who may be experiencing trauma or grief as a result of natural disasters. It will be delivered by Glenn Baird, TAL’s Head of Mental Health, and Nicole Sadler, Head of Policy and Practice at Phoenix Australia.
Phoenix Australia is the national centre of excellence in posttraumatic mental health and a not-for-profit organisation internationally recognised for their research, policy and training programs. They work with individuals, organisations and the community to understand, prevent and promote recovery from the adverse effects of trauma.
Glenn Baird said, “Australians and their families have been impacted by a range of significant natural disasters recently, and dealing with the aftermath of these events can be incredibly difficult for those left with the overwhelming task of rebuilding their homes, businesses and communities.
“Studies show that those impacted can experience adverse changes to their mental health due to the stresses brought about by the effects of natural disasters on their income, accommodation or personal relationships. Financial advisers can play an important role in helping their impacted customers to deal with these challenges and TAL’s Risk Academy course will cover the ways that advisers can support these recovery efforts.
“The Risk Academy course will include a Q&A session between advisers and Nicole Sadler, a clinical psychologist from Phoenix Australia, and we will discuss the different effects natural disasters can have on mental health as well as how to navigate difficult or upsetting conversations,” he said.
Nicole Sadler added, “We’re delighted to be working with TAL to build the capability of financial advisers to understand the potential impacts of natural disasters on the mental health of Australians. By working together, we are positively contributing to the national recovery efforts and building resilience in our community.”
The TAL Risk Academy course, Natural disasters: Supporting clients experiencing trauma and grief, launches as a live webinar on 26 February. For more information or to enrol in the course, advisers can click here.