Existing nib customers

Important notice

From 30 September 2025, nib Life and Income Protection Insurance, are no longer promoted by nib life pty ltd ABN 91 003 037 625 (nib Life), and from 30 September 2025 nib Life will no longer be an Authorised Representative of TAL Direct Pty Limited ABN 39 084 666 017 AFSL 243260 (TAL Direct). Instead, these products will be promoted by TAL Direct.

Making a claim

To speak to a Claims Consultant about making a claim:

 1800 633 170

Monday to Friday, 8.00am to 8.00pm (Sydney time)

Mail icon Reply Paid 5380, Sydney NSW 2001

Existing customer enquiries

To speak to our Customer Service team about your existing policy:

 1800 633 170

Monday to Friday, 8.00am to 8:00pm (Sydney time)

Mail icon Reply Paid 5380, Sydney NSW 2001

 

Additional suppport

Additional suppport

We recognise certain customers may require additional support when engaging with us. We offer a range of services through government agencies including Translating and Interpreting Services (TIS) and The National Relay Service (NRS).

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Life Insurance Code of Practice

Life Insurance Code of Practice

nib Life Insurance and Income Protection Insurance policies are issued by TAL Life (TAL), who played a key role in creating the Life Insurance Code of Practice (the Code). TAL is committed to delivering the best possible customer service standards.

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Support for vulnerable customers

Support for vulnerable customers

At TAL, we are committed to supporting our customers who may be experiencing vulnerability or have unique needs. Contact us or see how we can help if you are experiencing financial hardship or domestic and family violence.

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Feedback and Complaints

Feedback and Complaints

To provide feedback and resolve any complaints, contact us.

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This product is promoted by TAL Direct Pty Ltd ABN 39 084 666 017 AFSL 243260 (TAL Direct). Products are issued by TAL Life Limited ABN 70 050 109 450 AFSL 237848 and, for Involuntary Unemployment Cover and Unemployment Cover, Hallmark General Insurance Company Ltd ABN 82 008 477 647 AFSL 243478 (the Insurers). TAL Direct has been authorised under an arrangement with the Insurers to enter into, vary or cancel insurance cover on behalf of the Insurers as if it were the Insurers. nib Life Pty Limited ABN 91 003 037 625 is remunerated by way of commission received from TAL Life while policies sold under the nib Insurance brand are in force. This commission is included in the premium and there is no additional cost to you.

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2025 © TAL Services Limited a Dai-ichi Life Group Company.

"TAL is Australia's leading life insurer" based on Inforce premiums for risk only life insurance policies, NMG Consulting (2023).

Any financial product advice is general in nature only and does not take into account any person’s objectives, financial situation or needs. Before acting on it, the appropriateness of the advice for any person should be considered, having regard to those factors. Persons deciding whether to acquire or continue to hold life insurance issued by TAL should consider the relevant Product Disclosure Statement (PDS). The Target Market Determination (TMD) for the product (where applicable) is also available. Life insurance issued by TAL Life Limited ABN 70 050 109 450 AFSL 237848.