Existing Westpac policy holders

Important Information

On 9 August 2021, Westpac announced it had agreed with TAL Dai-ichi Life Australia Pty Limited (“TAL”) to sell Westpac Life Insurance Services Limited ("WLISL"). The sale of WLISL to TAL was completed on 1 August 2022. Following the sale, WLISL changed its name to TAL Life Insurance Services Limited (TLISL).

Making a claim

To speak to a Claims Consultant about making a claim:

 1300 551 431

Monday to Friday, 8.00am to 6.30pm (Sydney time)

Mail icon Westpac - Life Insurance

GPO Box 524, Sydney NSW 2001

Existing customer enquiries

To speak to our Customer Service team about your existing policy

 1300 551 431

Overseas callers: +61 2 9182 0744

Monday to Friday, 8.00am to 6.30pm (Sydney time)

Mail icon Westpac - Life Insurance

GPO Box 5467, Sydney NSW 2001

 

Additional support

We recognise certain customers may require additional support when engaging with us. We offer a range of services through government agencies including Translating and Interpreting Services (TIS) and The National Relay Service (NRS). Find out more.

Support for vulnerable customers

Support for vulnerable customers

At TAL, we are committed to supporting our customers who may be experiencing vulnerability or have unique needs. Contact us or see how we can help if you are experiencing financial hardship or domestic and family violence.

Documents and forms

Documents and forms

View forms and disclosure documents.

Make a Claim

Make a Claim

What to expect if you need to make a claim and how we can help.

Make a payment

Make a payment

Make a secure payment for your policy now.

Feedback and Complaints

Feedback and Complaints

To provide feedback and resolve any complaints, contact us.

Back to top