Claims

Our Claim Team are there to support our customers and their loved ones when making a claim.

Explore our current job opportunities

Explore our current job opportunities

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Paying claims is the most important thing we do

Supporting Australian families through the claims we pay is the most important thing we do. We're proud of this contribution and the help we provide to Australians when they need us most. We're committed to supporting our customers' recovery and return to health, and we understand that every situation is unique.

A role in claims means you're at the front-line supporting our customers when they need us most, as this is where we make the biggest contribution in their eyes.

Meet our Claims Managers

 

 

We know that when a customer makes a claim with us, it’s usually during a difficult time. So we promise to always:

  1. put ourselves in their shoes
  2. tell them what we are doing, and do it
  3. ask the right questions to make sure we understand each customer's situation
  4. be informed and find the answers, and
  5. take the initiative to make life easier for them. 
TAL nurtures your individual strengths and provides you with the training and experience to enable a nourishing career progression. TAL is fantastic at recognising individuals for their dedication and passion – always feeling valued. The culture is extremely positive and brings the teams together!
Team Manager, Direct Claims & 2018 Annual CEO Spirit Award Winner
Nerida Cook

To deliver on our commitments to customers, we invest in you

Ongoing specialist training 

To support our customers, so we can provide a more tailored, compassionate approach.

Faster decisions and payments

For straightforward claims. This means we can work faster and smarter for customers. 

Investing in personalised recovery

Using our in-house Health Services team and external partners to help support our customers' recovery.

Higher service standards

So that we frequently exceed the benchmarks set in the Life Insurance Code of Practice.

Our recognition starts with people

See awards
  • AIA 2017 Winner Insurance Executive of the Year
  • Money Magazine Best of the Best Award
  • 2019 Life Company of the Year Winner
  • ANZIIF 2018 award