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Our Claim Team are there to support our customers and their loved ones when making a claim.
Supporting Australian families through the claims we pay is the most important thing we do. We're proud of this contribution and the help we provide to Australians when they need us most. We're committed to supporting our customers' recovery and return to health, and we understand that every situation is unique.
We know that when a customer makes a claim with us, it’s usually during a difficult time. So we promise to always:
TAL nurtures your individual strengths and provides you with the training and experience to enable a nourishing career progression. TAL is fantastic at recognising individuals for their dedication and passion – always feeling valued. The culture is extremely positive and brings the teams together!
To support our customers, so we can provide a more tailored, compassionate approach.
For straightforward claims. This means we can work faster and smarter for customers.
Using our in-house Health Services team and external partners to help support our customers' recovery.
So that we frequently exceed the benchmarks set in the Life Insurance Code of Practice.