Claims

Our Claims Team are there to support our customers and their loved ones when they need us most.

Explore our current job opportunities

Explore our current job opportunities

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Paying claims is the most important thing we do

Supporting Australian families through the claims we pay is the most important thing we do. We're proud of this contribution and the help we provide to Australians when they need us most. We're committed to supporting our customers' recovery and return to health, and we understand that every situation is unique.

A role in claims means you're at the front-line supporting our customers when they need us most, as this is where we make the biggest contribution in their eyes.

Meet some of our Claims Consultants

Claims at TAL

Our commitment to claims

We want to help Australians keep living the life they love.

That’s why we're committed to offering our customers the guidance and support when they need it most.

Learn more
TAL nurtures your individual strengths and provides you with the training and experience to enable a nourishing career progression. TAL is fantastic at recognising individuals for their dedication and passion – always feeling valued. The culture is extremely positive and brings the teams together!
Team Manager, Direct Claims & 2018 Annual CEO Spirit Award Winner
Nerida Cook

Investing in you

To deliver on our commitments to customers, we provide:

Ongoing specialist training 

To support our customers, so we can provide a more tailored, compassionate approach.

Faster decisions and payments

For straightforward claims. This means we can work faster and smarter for customers. 

Investments in personalised recovery

Using our in-house Health Services Team and external partners to help support our customers' recovery.

Higher service standards

So that we frequently exceed the benchmarks set in the Life Insurance Code of Practice.

Our recognition starts with people

See awards
  • FSC Life Insurance Award 2021 - Innovation in Retail Winner
  • 2020 Life Company of the Year Winner
  • Commonwealth Workplace Gender Equality Agency (WGEA) – Employer of Choice
  • 2020 Momentum Media Women in Finance Winner