At TAL, we are here to help you. These are challenging times for our community and TAL is here to support our customers when they need us most and are facing immediate financial hardship.
In addition to TAL’s standard financial hardship provisions we are providing our customers with further support.
It is important to understand that all TAL policies come with a grace period or period of extended cover when customers miss a premium payment. Generally, your insurance cover continues for at least 30 days if you miss a premium payment. So don’t worry if you have missed a premium payment recently, you are still covered for at least 30 days depending on your individual policy.
If you are an existing customer and having difficulty in making premium payments on your policy, then TAL can offer a range of options to provide you with support to maintain your policy, including:
- Options to reduce or change your level of cover.
- Options to pause your cover.
- Increased flexibility around policy premium payments.
These options are available for policies that have been in force (with premiums paid) for six months or more, and are in addition to our standard financial hardship provisions. Please note that in some circumstances, some of these options may not be available to all customers, particularly if your individual insurance policy is funded through your superannuation fund. Further details on the support available through our financial hardship policy.
You will need to notify us if you are making changes to your policy due to COVID-19 related hardship, so that we can extend assistance to you and administer any special offers of relief.
We encourage any customers facing financial difficulty to contact TAL directly on 1300 209 088, or speak to your financial adviser to discuss what options might be available for you.