Supporting our customers through COVID-19

Access up-to-date important information about how we’re supporting you and your family during this difficult time

We’re navigating uncertain times right now, but it’s incredibly heartening to see the ways in which people are going out of their way to help fellow Australians.

As a leader in the life insurance industry, we’ve always been focused on helping people through life’s biggest challenges. We know that right now, our customers need our support more than ever and assurance that we’ll be there when they need us most. Our first priority is supporting our customers and to be paying claims and providing a full service to you.

If you are an existing customer of TAL, including all doctors, nurses and health professionals, you can be assured that:

  • you are fully covered for COVID-19 in line with your policy terms and conditions, and that
  • if you were to experience complications after receiving the COVID-19 vaccination, you will be entitled to a benefit providing all policy terms are met and no exclusion already exists on your policy in respect of that condition.

We’re closely monitoring the COVID-19 situation and our response is being adjusted as required as the situation evolves. We will continue to keep this information updated.

Financial Adviser Support

Financial Adviser Support

To support our financial advice partners, further information and resources can be found on our dedicated adviser COVID-19 Support Hub.

Our COVID-19 commitment to life insurance

TAL fully supports the FSC COVID-19 Commitment to Frontline Healthcare Workers, which comes to an end in January 2021. To continue to support those seeking cover from 1 January 2021, TAL will not consider the risk of exposure to COVID-19 for frontline healthcare workers to be any higher than the broader population.

TAL fully supports the FSC COVID-19 Total and Permanent Disability Claims Initiative. While the FSC initiative ends on 1 January 2021, TAL is pleased to be able to extend this to 28 March 2021.

Commitment to Frontline Healthcare Workers

We're committed to ensuring frontline medical workers, who do not currently have cover or have only a low level of cover, are able to access all types of life insurance cover regardless of their exposure, or potential exposure, to people that have COVID-19.

Learn more

Total and Permanent Disability Claims Initiative

We're committed to ensuring that if you have had your work hours reduced or have been temporarily stood down as a result of restrictions to prevent the spread of COVID-19, you will not be disadvantaged at claims time due to this change in your circumstances.

This initiative has been extended to 28 March 2021.

Learn more