Find up-to-date answers to questions you may have about how we’re supporting you and your family during this difficult time.
Access up-to-date important information about how we’re supporting you and your family during this difficult time
We’re navigating uncertain times right now, but it’s incredibly heartening to see the ways in which people are going out of their way to help fellow Australians.
As a leader in the life insurance industry, we’ve always been focused on helping people through life’s biggest challenges. We know that right now, our customers need our support more than ever and assurance that we’ll be there when they need us most. Our first priority is supporting our customers and to be paying claims and providing a full service to you.
If you are an existing customer of TAL, including all doctors, nurses and health professionals, you can be assured that:
We’re closely monitoring the COVID-19 situation and our response is being adjusted as required as the situation evolves. We will continue to keep this information updated.
To support our financial advice partners, further information and resources can be found on our dedicated adviser COVID-19 Support Hub.
TAL fully supports the FSC COVID-19 Commitment to Frontline Healthcare Workers, which comes to an end in January 2021. To continue to support those seeking cover from 1 January 2021, TAL will not consider the risk of exposure to COVID-19 for frontline healthcare workers to be any higher than the broader population.
TAL fully supports the FSC COVID-19 Total and Permanent Disability Claims Initiative. While the FSC initiative ends on 1 January 2021, TAL is pleased to be able to extend this to 28 March 2021.
Commitment to Frontline Healthcare Workers
We're committed to ensuring frontline medical workers, who do not currently have cover or have only a low level of cover, are able to access all types of life insurance cover regardless of their exposure, or potential exposure, to people that have COVID-19.
Total and Permanent Disability Claims Initiative
We're committed to ensuring that if you have had your work hours reduced or have been temporarily stood down as a result of restrictions to prevent the spread of COVID-19, you will not be disadvantaged at claims time due to this change in your circumstances.
This initiative has been extended to 28 March 2021.
During these times, it's important to look after yourself. That's why we've partnered with Assure Programs to provide you with some practical self-care tips, to help you take control. Read
There are ways you can adapt to modern day stress. To help build resilience to COVID-19, we've partnered with Assure Programs to provide some areas you can focus on. Read
To help you manage the increased pressure on your relationships during this time, we've partnered with Assure Programs to put together a few tips. Read
There are a number of grants to help you achieve your goals from buying your first home to starting a small business. Find out how a grant can help you, especially during COVID-19. Read
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Navigating your career during an economic environment impacted by COVID-19 can seem daunting, but there are opportunities available. The key is to be informed and prepared so you can stand out in a crowded market. Read