TAL, Australia’s leading life insurance specialist, has been recognised as an industry-leader at the Roy Morgan Customer Satisfaction Awards winning the Risk & Life Insurer of the Year for its brand Insuranceline for the second year in a row.
Now in its ninth year, the Roy Morgan Customer Satisfaction Awards celebrates the engagement, loyalty, advocacy and trust levels of customers for a wide range of businesses across Australia.
The Annual Customer Satisfaction Awards are based on 12 months of data from Roy Morgan’s Consumer Single Source Survey of approximately 50,000 Australians – the world’s largest ongoing single source survey.
TAL Chief Commercial Officer - Individual Life, Tim Thorne, said Insuranceline is delighted that the attention to customer satisfaction continues to be recognised.
“I am very proud of the work that Insuranceline has done over the past year. We have continued to focus on customer needs to help enhance customer experience and outcomes and this award highlights that our commitment has been recognised by our customers.
“The business places a strong focus on customer needs and knowing that a large number of real Insuranceline customers were surveyed to arrive at this result validates the work and dedication the team has towards satisfying our customers.”
Insuranceline is passionate about delivering exceptional and consistent value to their customers to continue to create positive experiences during some of Australians’ most difficult times.