We’re working to improve the health and wellbeing of everybody during the good times. But we know that things can get tough, so when they do, we’ll support our customers during their time of need.
Your health is important to you, that's why it's important to us
Our focus on health begins long before your cover does and continues throughout your journey with us. Once your cover starts, we work with you, offering preventative measures to help keep you well and assisting you at times of ill health through a range of support offerings.
A few ways of how we're committed to helping Australians living a healthy and full life include:
We aim to help more Australians understand the importance of skin safety through our national skin check program.
Find out more
We're encouraging Australians to look after themselves by getting regular health checks and screenings.
Download the booklet
Beyond paying claims
We’re committed to supporting our customers’ recovery and return to health, and we understand that every situation is unique. We implement a tailored recovery approach so every customer can receive the support that’s right for them.
Alignment with the medical community
We created our in-house Health Services team in 2016. With experience in medical, mental and preventative health, management of chronic conditions, dietary advice, musculoskeletal and occupational therapy, the expertise in the team reflects our customer’s major health concerns.
We’re proud to be the only insurer with an external Medical Specialist Advisory Board, ensuring we stay at the forefront of medical thinking for the benefit of our community and partnerships.
The Board shares updates on medical advancements and clinical protocols to help us reflect on the latest medical best practice in our approach to product design, underwriting and claims.
Our focus on mental health
As one of the top reasons for claim we are focused on leading the way in identifying, preventing and treating mental health conditions.
We’re committed to helping our customers with mental health conditions access the best possible support and one of the ways we do this is by facilitating access to mental health support through partnerships with the external health community.