Investing in health

We want all Australians to live their best lives through good health.

We care about the health and wellbeing of all Australians, through the good times and the bad. Taking a holistic view of health, we look at not just physical health but mental and financial health as well. Because, they all need to be in balance to live our best life.   

Your health is important to you, that's why it's important to us

Our focus on your health continues throughout your journey with us. Whether that is partnering with the best heath experts, offering preventative measures to help keep you well or assisting you when you make a claim through a range of support programs.

Some of the ways we help Australians live healthy and full lives include: 

TAL SpotChecker - Our skin check initiative

We want to educate Australians about the importance of self-checking and getting regular professional skin checks, because early detection can save lives.

Find out more

Preventative health tests

We encourage Australians to look after their future self by getting regular health checks and screenings.

Download the booklet

Beyond paying claims

We’re committed to supporting our customers’ when they need it most, with their recovery and return to best possible state of health.

Our dedicated claims and health teams take a personalised approach to each and every customer.

When they’re ready, we can connect our customers with tailored support that suits  their health and return-to-work situation. We also work together with our customers' team – whether that be their medical specialists, carers or employers.

Learn more

Partnering with the medical community

We created our in-house Health Services team in 2016. With experience in medical, mental and preventative health, management of chronic conditions, dietary advice, musculoskeletal and occupational therapy, the expertise in the team reflects our customers' main health concerns.

We’re proud to be the only insurer with an external Medical Specialist Advisory Board, ensuring we stay at the forefront of medical thinking for the benefit of our community and partnerships.

The Board shares updates on medical advancements and clinical protocols to help us reflect on the latest medical best practice in our approach to product design, underwriting and claims.

 

We bring together leading health experts and high-profile Australians to discuss their expertise and personal experiences, and what a future of better health looks like.

Learn more

Our focus on mental health

As one of the top reasons for claim we are focused on leading the way in identifying, preventing and treating mental health conditions.

We’re committed to helping our customers with mental health conditions access the best possible support and one of the ways we do this is by facilitating access to mental health support through partnerships with the external health community.

Mental health and life insurance

In recent years, the life insurance industry has been challenged to ensure the products we provide remain sustainable, accessible and affordable for our customers.

In our most recent whitepaper 'Mental Health and Life Insurance: Insights, research and perspectives from industry experience', we discuss the impact of mental health conditions on the life insurance industry within Australia and we also look globally for insight. Our paper aims to stimulate stakeholder and life insurance industry discussions on mental health support, mental health policy, and the role the life insurance industry can play in supporting and engaging with the millions of Australians who experience mental health conditions.

Learn more

Mental health partnerships

We don't have all the answers that's why we partner with those that do so you can have access to health experts.

The University of Sydney

With the University of Sydney, we’re working to explore alternative risk predictors of mental health disorders. You can participate in our important research to better understand and improve the prediction of common mental health conditions

Start survey

King's College London

We partnered with Professor Neil Greenberg, Professor of Defence Mental Health at King’s College London, to foster best practice management of traumatic stress among claims consultant, other associated partners and medical professionals

Remedy Healthcare

Our partnership with Remedy Healthcare offers optional, free-of-charge life coaching services to customers on Income Protection claims due to depression or anxiety

Super Friend

With SuperFriend, we work to ensure that we’re using the best, evidence-based practice in managing the wellbeing of our customers and our people

Our recognition starts with people

See awards
  • The Australian Business Awards - Training Excellence Winner 2020
  • Commonwealth Workplace Gender Equality Agency (WGEA) – Employer of Choice
  • 2020 Momentum Media Women in Finance Winner
  • 2019 Life Company of the Year Winner