We want all Australians to live their best lives through good health.
We care about the health and wellbeing of all Australians, through the good times and the bad. Taking a holistic view of health, we look at not just physical health but mental and financial health as well. Because, they all need to be in balance to live our best life.
Your health is important to you, that's why it's important to us
Our focus on your health continues throughout your journey with us. Whether that is partnering with the best heath experts, offering preventative measures to help keep you well or assisting you when you make a claim through a range of support programs.
Some of the ways we help Australians live healthy and full lives include:
TAL SpotChecker - Our skin check initiative
We want to educate Australians about the importance of self-checking and getting regular professional skin checks, because early detection can save lives.
We care about the health of every Australian and we’re always looking for new ways to help you live as healthy and full a life as possible.
From partnering with health experts and developing innovative, practical support programs, to rewarding the actions you take to proactively manage your health, we’re by your side, wherever you are on your health journey.
We’re committed to supporting our customers’ when they need it most, with their recovery and return to best possible state of health.
Our dedicated claims and health teams take a personalised approach to each and every customer.
When they’re ready, we can connect our customers with tailored support that suits their health and return-to-work situation. We also work together with our customers' team – whether that be their medical specialists, carers or employers.
We created our in-house Health Services team in 2016. With experience in medical, mental and preventative health, management of chronic conditions, dietary advice, musculoskeletal and occupational therapy, the expertise in the team reflects our customers' main health concerns.
We’re proud to be the only insurer with an external Medical Specialist Advisory Board, ensuring we stay at the forefront of medical thinking for the benefit of our community and partnerships.
The Board shares updates on medical advancements and clinical protocols to help us reflect on the latest medical best practice in our approach to product design, underwriting and claims.
We bring together leading health experts and high-profile Australians to discuss their expertise and personal experiences, and what a future of better health looks like.
As one of the top reasons for claim we are focused on leading the way in identifying, preventing and treating mental health conditions.
We’re committed to helping our customers with mental health conditions access the best possible support and one of the ways we do this is by facilitating access to mental health support through partnerships with the external health community.
Mental health and life insurance
In recent years, the life insurance industry has been challenged to ensure the products we provide remain sustainable, accessible and affordable for our customers.
In our most recent whitepaper 'Mental Health and Life Insurance: Insights, research and perspectives from industry experience', we discuss the impact of mental health conditions on the life insurance industry within Australia and we also look globally for insight. Our paper aims to stimulate stakeholder and life insurance industry discussions on mental health support, mental health policy, and the role the life insurance industry can play in supporting and engaging with the millions of Australians who experience mental health conditions.
We don't have all the answers that's why we partner with those that do so you can have access to health experts.
With the University of Sydney, we’re working to explore alternative risk predictors of mental health disorders. You can participate in our important research to better understand and improve the prediction of common mental health conditions
We partnered with Professor Neil Greenberg, Professor of Defence Mental Health at King’s College London, to foster best practice management of traumatic stress among claims consultant, other associated partners and medical professionals
Our partnership with Remedy Healthcare offers optional, free-of-charge life coaching services to customers on Income Protection claims due to depression or anxiety
With SuperFriend, we work to ensure that we’re using the best, evidence-based practice in managing the wellbeing of our customers and our people
