Investing in Health

We want all Australians to live their best life through good health.

We care about the health and wellbeing of all Australians, through the good times and the bad. Taking a holistic view of health, we look at not just physical health but mental and financial health as well. Because, they all need to be in balance to live our best life.   

Your health is important to you, that's why it's important to us

Our focus on your health continues throughout your journey with us. Whether that is partnering with the best heath experts, offering preventative measures to help keep you well or assisting you when you make a claim through a range of support programmes.

A few ways of how we're committed to helping Australians living a healthy and full life include: 

TAL SpotChecker - Our skin check initiative

We want to educate Australians about the importance of self-checking and getting regular professional skin checks, because early detection can save lives.

Find out more

Preventative health tests and screenings

We're encouraging Australians to look after their future self by getting regular health checks and screenings.

Download the booklet

Beyond paying claims

We’re committed to supporting our customers’ when they need it most, with their recovery and return to best possible state of health.

Our dedicated claims and health teams take a personalised approach to each and every person. We will do whatever we can to get our customers the best support that suits their needs.

When they’re ready, we can connect our customers with support that’s right for their health and return to work situation. We also work together with their team – whether that be medical specialists, carers or employers.

Learn more

Partnering with the medical community

We created our in-house Health Services team in 2016. With experience in medical, mental and preventative health, management of chronic conditions, dietary advice, musculoskeletal and occupational therapy, the expertise in the team reflects our customer’s major health concerns.

We’re proud to be the only insurer with an external Medical Specialist Advisory Board, ensuring we stay at the forefront of medical thinking for the benefit of our community and partnerships.

The Board shares updates on medical advancements and clinical protocols to help us reflect on the latest medical best practice in our approach to product design, underwriting and claims.


We brought together leading health experts and high-profile Australians to discuss their expertise and personal experiences, and what a future of better health looks like to them.

Learn more

Our focus on mental health

As one of the top reasons for claim we are focused on leading the way in identifying, preventing and treating mental health conditions.

We’re committed to helping our customers with mental health conditions access the best possible support and one of the ways we do this is by facilitating access to mental health support through partnerships with the external health community.

Mental health partnerships

We don't have all the answers that's why we partner with those that do so you can have access to health experts.

The University of Sydney

With the University of Sydney, we’re working to explore alternative risk predictors of mental health disorders

King's College London

We partnered with Professor Neil Greenberg, Professor of Defence Mental Health at King’s College London, to foster best practice management of traumatic stress among claims case managers, other associated partners and medical professionals

Remedy Healthcare

Our partnership with Remedy Healthcare offers optional, free-of-charge life coaching services to customers on Income Protection claims due to depression or anxiety

Super Friend

With SuperFriend, we work to ensure that we’re using the best, evidence-based practice in managing the wellbeing of our customers and our people

Our recognition starts with people

See awards
  • AIA 2017 Winner Insurance Executive of the Year
  • Money Magazine Best of the Best Award
  • 2019 Life Company of the Year Winner
  • ANZIIF 2018 award