Guide to claiming
What to expect if you need to make a claim and how we can help, every step of the way.
We aim to provide every customer with as easy a claims experience as possible.
Delivering on our promise to support our customers through the claims we pay is the most important thing we can do. When things go wrong with your health, or the health of a loved one, you may find yourself doing many things for the first time. It’s sometimes tricky to know where to start and it can feel overwhelming. Which is why we are committed to supporting our customers by providing guidance and support every step of the way.
Our claims philosophy: "We will deliver on the promise we make to every customer, ensuring they understand and feel confident in how we will handle their claim."
Living our claims philosophy to help you and your loved ones get back on the path to living the life you planned.