Guide to claiming
What to expect if you need to make a claim and how we can help, every step of the way.
We aim to provide every customer with as easy a claims experience as possible.
Delivering on our promise to support our customers through the claims we pay is the most important thing we can do. When things go wrong with your health, or the health of a loved one, you may find yourself doing many things for the first time. It’s sometimes tricky to know where to start and it can feel overwhelming. Which is why we are committed to supporting our customers by providing guidance and support every step of the way.
Our claims philosophy: "We will deliver on the promise we make to every customer, ensuring they understand and feel confident in how we will handle their claim."
2025 © TAL Services Limited a Dai-ichi Life Group (External link) Company.
"TAL is Australia's leading life insurer" based on Inforce premiums for risk only life insurance policies, NMG Consulting (2023).
Any financial product advice is general in nature only and does not take into account any person’s objectives, financial situation or needs. Before acting on it, the appropriateness of the advice for any person should be considered, having regard to those factors. Persons deciding whether to acquire or continue to hold life insurance issued by TAL should consider the relevant Product Disclosure Statement (PDS). The Target Market Determination (TMD) for the product (where applicable) is also available. Life insurance issued by TAL Life Limited ABN 70 050 109 450 AFSL 237848.