Supporting our customers through COVID-19

We’re navigating uncertain times right now, but it’s incredibly heartening to see the ways in which people are going out of their way to help fellow Australians.

As a leader in the life insurance industry, we’ve always been focused on helping people through life’s biggest challenges. We know that right now, our customers need our support more than ever and assurance that we’ll be there when they need us most. Our first priority is supporting our customers and to be paying claims and providing a full service to you.

If you are an existing customer of TAL, including all doctors, nurses and health professionals, you can be assured that:

• you are fully covered for COVID-19 in line with your policy terms and conditions, and that
• if you were to experience complications after receiving the COVID-19 vaccination, you will be entitled to a benefit providing all policy terms are met and no exclusion already exists on your policy in respect of that condition.

We’re closely monitoring the COVID-19 situation and our response is being adjusted as required as the situation evolves. We will continue to keep this information updated.

Our COVID-19 commitment to life insurance

TAL fully supports the FSC COVID-19 Commitment to Frontline Healthcare Workers, which comes to an end in January 2021. To continue to support those seeking cover from 1 January 2021, TAL will not consider the risk of exposure to COVID-19 for frontline healthcare workers to be any higher than the broader population.

TAL fully supports the FSC COVID-19 Total and Permanent Disability Claims Initiative. While the FSC initiative ends on 1 January 2021, TAL is pleased to be able to extend this to 28 March 2021.