Support for our bushfire affected customers

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In life, unplanned events can happen that leave you in a financial position that you didn’t expect. That’s why TAL has a financial hardship policy in place for all of our customers. TAL understands the significant impact the bushfires are having on the livelihoods of customers and their families in New South Wales, Queensland, Victoria and South Australia. We want to support those impacted during their time of need as best as we possibly can.

To help ensure that these customers and their families can have some relief by maintaining the life insurance cover they need during these difficult times, TAL is reminding those impacted about the support we have in place for significant unexpected events.

Supporting the health and wellbeing of our customers is a priority for us and we understand that in these challenging circumstances, assistance like this can make a difference.

Financial hardship policy

If you are in a position where you want to keep your insurance cover but you are unable to meet your financial obligations, we may be able to help you with accessing features of your cover or making changes to your policy that may assist with affordability. This could include premium relief, which would be assessed based on individual circumstances. We can also discuss different payment options.


The financial hardship policy is available to all existing TAL customers holding policies directly with TAL or through a financial adviser.

How to access the support

If you require support please get in touch with our Customer Service team on 1300 209 088 to talk through the options that may be available to you during this difficult time. The team is available from 8:00am – 7:00pm AEST Monday to Friday.

Alternatively, customers with a financial adviser can contact their adviser. Customers can also apply by sending an email to:

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